Vinicius Bezerra
Sales Account Manager
Oakland,CA
Summary
Service-oriented Sales Manager with more than 12 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting services, products and expanding territories.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Sales Account Manager
Mr Raccoon Inc
Novato, CA
02.2018 - Current
- Educate clients and team members about wildlife and environment protection
- Perform Inspects and diagnose wildlife problems and solutions on residential and commercial properties
- Created proposals for new and repeat customer business transactions
- Negotiated prices, terms of sale and service agreements
- Increased sales by 20% providing outstanding customer service to new and existing accounts, as well as technical assistance to field personnel
- Administrative assistance
- Customer technical support
- Analyzed and reported on customer activity, business trends and areas of concern
Event Production Coordinator
Christopher's Fine Catering
San Francisco, CA
04.2016 - 02.2018
- Responsible for logistics and execution of social, corporate, film and production event activities
- Supporting teams efforts in creating safe and reliable operation while delivering elevated customer experience
- Hiring, training, and managing support staff required for events
- Schedule staff hours and assign duties at chosen event site to coordinate details
- Design and creative production of event printing materials
- Collaborate with Event Directors and Kitchen Managers
- Maintain food quality and equipment inventories
- Secure satisfaction of all participants.
- Managed over 30 staff members in large corporate and private events for 200 plus guests
- Reported event performance, attendees and specific event feedback
- Supervised onsite team of caterers, audio-visual technicians, and facility management team
Business Operations Manager
Sweet Mill Food Company
San Rafael, CA
02.2013 - 07.2015
- Ensure excellence in Customer Service
- Initiated and boosted relationships with various wholesalers to deliver on-trend products for customers
- Managed logistics, inventory control and equipment maintenance
- Human Resources compliance and employee safety program implementation
- Hiring and training new team members
- Develop and implement plans for facility modification and expansion.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Served instrumental role during organizational transition of ownership
- Managed over 50 customer calls per day
Store Manager
Sol Food Puerto Rican Cuisine
San Rafael, CA
09.2009 - 01.2013
- Contributed by managing daily operations of small chain of restaurants (3)
- Interview, recruit and organize staff training and development
- Implement and manage employee safety programs
- IT, POS System training and troubleshooting
- Ensure safety, cleanliness, food quality and high standards of customer service
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and sales figures to maximize production and service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Managed inventory control, cash control and store opening and closing procedures
- Developed new store location from ground up by hiring and training efficient team
Education
Associate of Arts - Multimedia Studies
College of Marin
Kentfield, CA 08.2005 - 06.2007
B.B.A - Computer Systems Analysis
Pontifícia Universidade Católica Do Rio Grande Do Sul
Porto Alegre, Brazil 03.1999 - 12.2004
Skills
Business Development
Detail-oriented data analysis
Enthusiastic yet professional demeanor
Wildlife control and solutions expertise
Contract negotiations
Territory sales management
Sales forecasting
Timeline
Sales Account Manager
Mr Raccoon Inc
02.2018 - Current
Event Production Coordinator
Christopher's Fine Catering
04.2016 - 02.2018
Business Operations Manager
Sweet Mill Food Company
02.2013 - 07.2015
Store Manager
Sol Food Puerto Rican Cuisine
09.2009 - 01.2013
Associate of Arts - Multimedia Studies
College of Marin
08.2005 - 06.2007
B.B.A - Computer Systems Analysis
Pontifícia Universidade Católica Do Rio Grande Do Sul
03.1999 - 12.2004
Volunteer Experience
Feb 2016 - PRESENT
Event Coordinator at International Ocean Film Festival / San Francisco, CA
Dec 2015 - Dec 2017
Business development, Branding, Event planning at PampaBBQ / San Francisco, CA