Vinicius Pirolli
Orlando,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Appearance Technician
Southwest Airlines
Orlando, FL
10.2019 - Current
- Conducted thorough security checks on aircraft to ensure safety
- Maintained high standards of aircraft cleanliness for customer satisfaction
- Followed established procedures and protocols outlined in Company and Boeing Manuals
- Promptly responded to customer emergency service requests, preventing further damage or disruption of service.
- Provided assistance to aircraft mechanics in addressing their needs
Prepared Foods Team Member
Whole Foods Market
Orlando, Florida
03.2018 - 10.2019
- Prepared salads, sandwiches, and platters in accordance with established standards.
- Ensured appropriate conditions for storage of prepared foods by monitoring temperature control systems.
- Ensured proper rotation and freshness of stocked items
- Selected suitable items from the prepared food section for customer satisfaction.
Operations Agent
Azul Brazilian Airlines
Orlando, Florida
10.2014 - 10.2018
- Adept at utilizing reservation systems to maximize revenue through strategic upselling of first and business-class seats
- Ensured flight safety by performing daily operational tasks including weight and balance management and creation of flight plans using various systems.
- Provided exceptional customer service.
- Supported the growth and development of the team through effective training
- Responded promptly to customer inquiries via phone, email, or chat platforms.
Disney Magical Express Agent
Aircraft Service International Group
Orlando, Florida
09.2012 - 10.2014
- Ensured a positive travel experience for Disney passengers through assistance with luggage and reservations
- Providing excellent customer service to all Disney customers, whether arriving or departing.
- Efficiently facilitated the transfer and delivery of luggage to guests' accommodations, ensuring a seamless experience.
- Ensured timely and professional responses to customer inquiries and complaints.
- Utilized computer systems for tracking, gathering information, and troubleshooting.
Passenger Service Agent
Menzies Aviation
Orlando, Florida
09.2011 - 02.2013
- Provided passengers with destination details and assistance during boarding and deplaning at gates.
- Utilized extensive knowledge of reservations systems to optimize efficiency
- Managed baggage office operations including claim creation and providing assistance to arriving passengers seeking information about Orlando.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
Assistant Manager
Subway Inc.
Orlando, Florida
09.2011 - 09.2012
- Twice recognized as employee of the month.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
General Manager
Dominos Inc.
Orlando, Florida
03.2007 - 09.2011
- Achieved the title of youngest General Manager in the Orlando region
- Attained a remarkable 10% boost in sales, outperforming any other year
- Received a prestigious Five-star Pin Achievement from the Southeast Regional President for maintaining a high level of cleanliness, sales performance, product quality, store image, and professional development.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Arts - Public Relations
University Of Texas @Dallas
Richardson04-2006
High School Diploma - High school studies
W.T White High School
01.2004
Skills
- Fluent in Portuguese and Spanish
- Knowledge of reservations system
- Great knowledge of the travel industry
- Managerial experience
- Dedication to overall success of the company and my co-workers
- Proficient at various computer systems such as: Micros, Windows, Sabre, TAG Disney reservation system, and Excel
- OSHA Compliance
- Quality Control
- Cost Control
Accomplishments
- 2024 Presidents Award Reciepient
- 2021 2023 Appearance Tech of the year
- 2023 Star Award Winner
Languages
Portuguese
Professional
Spanish
Limited
Timeline
Appearance Technician
Southwest Airlines
10.2019 - Current
Prepared Foods Team Member
Whole Foods Market
03.2018 - 10.2019
Operations Agent
Azul Brazilian Airlines
10.2014 - 10.2018
Disney Magical Express Agent
Aircraft Service International Group
09.2012 - 10.2014
Passenger Service Agent
Menzies Aviation
09.2011 - 02.2013
Assistant Manager
Subway Inc.
09.2011 - 09.2012
General Manager
Dominos Inc.
03.2007 - 09.2011
Associate of Arts - Public Relations
University Of Texas @Dallas
High School Diploma - High school studies
W.T White High School
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