Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vinina Yuyi Mo

Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Adept Individual with more than 5 years working as an Assistant for a Insurance company.
Determined and experienced in building excellent rapport with others, providing inventory support and working on multiple projects simultaneously.
Talented Assistant with excellent interpersonal skills and more than 5 years of experience. Seeking a similar position with a company in Las Vegas.
Associate effective at multi-tasking and maintaining a friendly attitude under pressure.
Efficiently builds loyalty and long=term relationships with customers while consistently achieving individual sales goals.
Highly organized and detail-oriented Office Assistant with more than 4 years experience supplying thorough.

Overview

10
10
years of professional experience

Work History

Medicare Chinese Mandarin Concierge

Humana
Las Vegas, Nevada
07.2020 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Insurance Office Assistant

Evan Lee Agency
Las Vegas, NV
01.2014 - 03.2020
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Answered phone calls and welcomed visitors to office.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.

Education

High School Diploma -

Durango High School
Las Vegas, NV

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer Service
  • Quality Assurance
  • Guest Relations
  • Advanced Time Management
  • Guest experiences
  • Reliable punctuality
  • Information Security
  • Data Entry
  • Paperwork Processing
  • Data Collection
  • Appointment Scheduling
  • Complaint resolution
  • Account updating
  • Quality Control
  • Courteous demeanor
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Mandarin pronunciation
  • Native Mandarin Proficiency

Languages

mandarin
Native/ Bilingual

Timeline

Medicare Chinese Mandarin Concierge

Humana
07.2020 - Current

Insurance Office Assistant

Evan Lee Agency
01.2014 - 03.2020

High School Diploma -

Durango High School

Some College (No Degree) -

College of Southern Nevada

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Vinina Yuyi Mo