Vinita L. Industrious
Glen Burnie,MD
Summary
To engage a forward thinking organization with a history of innovation and vision in its field where my skills, experience, and proven dedication to excellence positively contribute to mission attainment.
Overview
2025
2025
years of professional experience
Work History
Communications Specialist
APWU Health Plan
Baltimore, Maryland
02.2012 - Current
- Review and analyze medical claims histories in order to accurately communicate relevant information to providers or plan members
- Respond to/troubleshoot inquiries concerning plan coverage in prompt courteous manner
Communications Clerk
10.2008 - 02.2012
- Quoted eligibility information and health plan benefits to 70-100 callers per day
- Maintained rich, ongoing, direct customer contact using computerized records systems
- Consistently met or exceeded departmental, productivity goals
- Promoted to Customer Service Representative position
Customer Service Representative
Computer Science Corporation
Baltimore, Maryland
11.2005 - 09.2008
- Provide courteous customer service in solutions-oriented call center, while ensuring consumer inquiries and Medicare Part D Prescription Drug Plan enrollments
- Troubleshoot complex, consumer queries related to Medicare Part D Prescription Drug Plan
- Serve as a Quality Assurance Auditor Interface with other internal departments in an effort to harmonize departmental efforts to satisfy caller needs and complaints
Student Practical Nurse
Capital Region BOCES
Albany, NY
09.2004 - 06.2005
- Provided direct patient care under the supervision of a Registered Nurse.
- Assisted with activities of daily living such as bathing, grooming and dressing patients.
- Administered medications and treatments per physician's orders.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens from patients for laboratory testing purposes.
Retention Representative
Nextel Corporation
Elmsford, New York
08.2001 - 09.2003
- Tasked with converting disconnection requests to service continuance agreements
- Met consumer service dissatisfaction with well-researched solution sets and persuasively emphasized sellable features and services that met client's unmet service needs
- Negotiated client retention packages in partnership with sales department by offering retail customer base several creative, 'incentive bundle.'
- Implemented a strategic mail, email, and fax strategy to maintain open channels of communication with retention-targeted consumers
Licensed Practical Nurse (Student Nurse/CNA)
Capital Regions Nursing
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Used sterile techniques to prepare patients for procedures.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
Education
AS - Nursing
Anne Arundel Community College
Arnold, Maryland10.2024
Licensed Practical Nursing Program
Rensselaer Educational Center
Troy, New York06.2005
Skills
- Specimen Collection
- Lab testing
- Laboratory/Quality control procedures
- Urinalysis testing
- Test Documentation
- Blood and Tissue Sample Collection
- Critical Thinking
- Teamwork and Collaboration
Timeline
Communications Specialist
APWU Health Plan
02.2012 - Current
Communications Clerk
10.2008 - 02.2012
Customer Service Representative
Computer Science Corporation
11.2005 - 09.2008
Student Practical Nurse
Capital Region BOCES
09.2004 - 06.2005
Retention Representative
Nextel Corporation
08.2001 - 09.2003
Licensed Practical Nurse (Student Nurse/CNA)
Capital Regions Nursing
AS - Nursing
Anne Arundel Community College
Licensed Practical Nursing Program
Rensselaer Educational Center
Similar Profiles
Rebecca RossRebecca Ross
Transition Care Coordinator at Virginia Premier Health Plan/Sentara Health PlanTransition Care Coordinator at Virginia Premier Health Plan/Sentara Health Plan
Sheila KaneSheila Kane
RN Case Manager III at Dean Health Plan; Dean Health Plan by MedicaRN Case Manager III at Dean Health Plan; Dean Health Plan by Medica
LaTonya Clarke, LPNLaTonya Clarke, LPN
Clinical Operations Analyst/Authorization Coordinator at Sentara Health Plan/Virginia Premier Health PlanClinical Operations Analyst/Authorization Coordinator at Sentara Health Plan/Virginia Premier Health Plan
Adetola AkanjiAdetola Akanji
Driver at EmpowerDriver at Empower
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines