Vinita Sharma

• Update and modify Test Plan Macros for validation testing based on ISO standards using JavaScript and HTML, which improve test plan quality by 80% and increase engineer productivity.
• Developing SOPs (standard operating procedures) for design and best practice guides, failure analysis, and component engineering app documents for the IMU, Angular Sensor, and Steppenwolf projects.
• Developed the FA document pertaining to software checking used in GS520, MS976, GR3, etc. meets its specifications and performs as intended.
• Using the CMS platform, create and manage high-quality technical documentation online while making sure that the material is accurate, consistent, and adheres to style rules across the technical writer team.
• Streamlining the procedures of content development, review, and approval by customizing CMS templates and workflows results in increased productivity and efficiency.
• To improve the user experience and content discoverability, we applied and trained people on search optimization techniques and metadata tagging within the content management system, which reduced the SLA time by 30%.
• Write, publish, and maintain technical documentation for installation manuals, operator manuals, release notes, configuration guides, user guides, and troubleshooting guides by adhering to applicable standards and style guides for various hardware/software products such as EC520, GS51X, LR410, MS976, ect.
• Collaborate closely with internal teams, the DevOps team, the UX team, the product development team, Scrum masters, and the open-source community to continuously enhance these resources, ensuring accuracy, user-friendliness, and a smooth learning curve.
• Establish and utilize connections with product engineering teams and marketing to find out about new or updated features and product roadmaps, comprehend customer goals and problem spots, solicit their input, and get alignment on content plans.
• Lead the technical writer team in New Zealand by helping and distributing the document work across the team.
• Review the document produced by other technical writers to ensure its accuracy and quality.
• To achieve content performance targets, track content analytics and customer input, extract insights, and uphold the caliber of documentation.
• Work closely with QA teams and developers to document testing procedures, version control for test assets, regular content audits, updates, maintain content relevance, accuracy and facilitate collaboration and integration with Git/GitHub.
• Create documentation and reports for RCA (root cause analysis), DFMEA (design failure mode and effect analysis), PFMEA (process failure mode and effect analysis), and FMA (failure mode analysis).
• Assisted in creating training materials and conducting workshops for internal teams on software documentation best practices and tools.
• Update and edit test specifications to address gaps found in project discussions.
• Analyze and develop Infographic documentation, schematic drawings, layout drawings, specifications, and standards to create technical publications.

• Develop and publish end-user APIs, knowledge-based documentation, and information guide documentation for Cinde 2.0 AI Digital Agent, which needs knowledge and understanding of key generative AI concepts like vector stores and Large Language Models (LLMs).
• Created an API document for our flagship products, AI Agent and the IT Asset Management Tool.
• I created and published 90+ hotfix documents to support end-users in effectively resolving product-related technical issues, which involved a deep understanding of JavaScript and Java.
• Develop, maintain, and publish ITSM and ITAM documentation on wiki/confluence by adhering to applicable standards and style guides, and gather feedback from developers and QA to update product documentation.
• Ask relevant questions, study code, and offer technical assistance to the community on Visual Studio and Visio to show dedication to development and advocacy for education.
• Collaborate with cloud architects, the UX team, product managers, the DevOps team, and subject matter experts (SMEs) to gather information and understand technical concepts, features, and functionalities.
• Managed documentation repositories using Visual Studio, maintaining version history, and facilitating collaboration.
• Design and integrate a variety of infographics, flowcharts, and diagrams to convey the network architecture, value flow, and system operations in an efficient manner.
• Conduct reviews and revisions of existing documentation to incorporate feedback, updates, and improvements based on user testing, customer feedback, and industry standards.
• Empower the team and all other stakeholders to form effective business decisions by collating, analyzing, and delivering monthly web metrics for DOC360 documents.

• I composed 30K+ words of end-user documentation for multiple products of the Trust & Safety platform, like the Agent Case Review Tool, the T&S Core KPI Dashboard, the Tool Security, etc.
• Developed and published the Automatic Case Classification API technical documentation, which uses Microsoft Azure Content Moderation Service.
• Created an AI and ML-based applications document utilizing Java and JavaScript for usage by the development team and internal users.
• Provide succinct and intelligible technical documentation by writing pitch decks, knowledge base articles, solution manuals, delivery materials, and other materials that explain Professional Services offerings.
• Develop and update documentation templates, style guides, and documentation processes to ensure consistency, accuracy, and usability across documentation projects.
• Engaged multiple engineering scrum teams to update the “Command Line Reference Guide” and “Events Reference Guide” with new or revised commands and events.
• Conduct reviews and updates of existing documentation to ensure accuracy, completeness, and relevance to the latest product versions and updates.
• Build and leverage relationships with product engineering teams and marketing to learn about new or updated features and product roadmaps, to understand customer goals and pain points, to enlist contributions from them, and to align on the content plans developed.
• Collaborate with trust and safety architects, engineers, product managers, the DevOps team, and subject matter experts (SMEs) to gather information and understand technical concepts, features, and functionalities to ensure accuracy, consistency, and availability of technical content while driving the accomplishment of all cross-team goals.
• Create and format technical documentation, including user guides, manuals, release notes, and API documentation.
• Examine the work created by other technical writers to make sure it is accurate and well-written.

• I composed 10K+ words of end-user documentation for the Mentor Review Tool for vendors to review application policies for cloud-based platforms, improving the user experience by 60%.
• Optimized the team’s ability to efficiently complete projects by reviewing, selecting, and managing suitable documentation and content tools for the GVP2 project.
• Managed the entire documentation for the Location, GPV2, and Permission processes throughout the Software Development Life Cycle (SDLC), including requirements documentation, design documents, user manuals, and release notes.
• Created documentation for software testing processes, including test plans, test cases, and test reports, to support quality assurance activities.
• Convert technical requirements and specifications into brief, understandable documentation suitable for users with different levels of product and service knowledge.
• Personalized CMS layouts and templates to guarantee uniformity in content organization, formatting, and branding throughout documentation sets.
• Helped to ensure data integrity and the continuation of documentation services during the content migration process across CMS systems.
• In order to accommodate international audiences and the needs for multilingual documentation, I implemented workflows for content localization and translation within the CMS.
• Monitor content metrics and customer feedback, derive insights, and maintain documentation quality to meet content performance targets.
• Authored and maintained technical documentation, including user manuals, installation guides, troubleshooting guides, and FAQs, for software products on cloud based platforms using tools such as Tableau and Microsoft Suits.
• Design and integrate various graphs, flowcharts, and diagrams that effectively communicate the software architecture, value flow, and system operations.
• Managed documentation repositories using Git and GitHub, maintaining version history, and facilitating collaboration.
• Develop documentation for GitHub features such as pull requests, issues, code reviews, and project boards.
• Check the correctness and quality of the work created by other technical writers by reviewing it.
• Organize and assign the document delivery among the members of the technical writing team.
• Used tools like markdown and madcap to develop and maintain technical documentation templates and style guides to ensure consistency across all documentation.
• Collaborated closely with software development teams, the UX team, product managers, and stakeholders to gather technical information and ensure the accuracy and completeness of documentation.
• To guarantee that product development schedules, releases, and modifications are in line with API documentation, collaborate closely with cross-functional teams.
• Participate in the development of new products and features by providing input on documentation requirements and usability for the permission process.

Mentored 5+ newly hired technical writers in technical research and writing processes.

• Monitoring network performance, traffic patterns, and bandwidth utilization using network monitoring tools (e.g., Nagios, SolarWinds).