Vinka Chau

Managed all aspects of restaurant operations as host, waitress, server, and bartender. Handled opening to closing shifts independently, ensuring smooth service delivery. Operated cash register accurately while processing customer transactions. Multitasked efficiently in low-volume environment to maintain service quality.

Led bartending operations for events hosting up to 100 guests weekly. Managed high-pressure environments, ensuring efficient drink service during peak hours. Collaborated with DJs to create vibrant nightlife experiences. Oversaw inventory management to maintain optimal stock levels and minimize waste.

• Provided exceptional customer service, ensuring a pleasant dining experience for all guests.
• Assisted in menu recommendations and upselling daily specials to enhance customer satisfaction.
• Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
• Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
• Handled cash transactions and processed payments efficiently, ensuring accuracy in billing procedures.
• Adapted quickly to changing priorities during busy shifts, demonstrating strong multitasking abilities.
• Trained new staff on service protocols and restaurant standards to promote consistency in operations.
• Resolved customer complaints promptly, enhancing guest loyalty through effective problem-solving skills.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.