Vinnie Lee
Valencia,California
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.
- Strong communicator and team player, eager to learn new processes to support overall organizational success.
- Skilled Universal Customer Service Representative with solid background in providing exceptional customer service across diverse industries. Strengths include problem-solving, effective communication and multitasking capabilities. Previous roles have demonstrated success in improving customer satisfaction rates and implementing customer service protocols for increased efficiency.
Overview
3
3
years of professional experience
Work History
Boba Barista
It's Boba Time
Newhall, CA
08.2023 - Current
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
- Verified that all equipment was functioning properly prior to opening shift.
- Recorded sales transactions into point-of-sale system accurately.
- Maintained cleanliness of work area, equipment, and utensils throughout shift.
- Organized takeout containers, cups, lids, condiments, and other necessary items for efficient service operations.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Communicated effectively with team members regarding work schedules and customer needs.
- Operated cash register to process payments from customers.
- Followed safety guidelines when handling hot liquids during beverage preparation.
- Performed basic maintenance tasks such as wiping down surfaces, cleaning coffee makers.
- Prepared hot and cold drinks according to customer specifications.
- Received orders via phone or online platforms for pickup or delivery services.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Cashier
LOHO Love and Hope
Valencia, CA
06.2022 - Current
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Created signs and displays to advertise store products or events.
Cashier
Ooh La La Panini
Valencia, CA
02.2022 - 03.2022
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided customers with product details, coffee blends and preparation descriptions.
- Described menu items to customers and suggested appealing products.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Education
High School Diploma -
West Ranch High School
Valencia, CA05.2022
Some College (No Degree) - Graphic Design
Art Center College of Design
Pasadena, CASome College (No Degree) - Business Economics
Pasadena City College
Pasadena, CASkills
- Returns Processing
- Order Verification
- Retail Merchandising
- ID Verification
- Cash Management
- Customer Assistance
- Merchandise Restocking
- Customer Service Excellence
- Time Management Skills
- Cash Register Operation
- Product Knowledge
- Stocking and Replenishing
- Product and Service Sales
- Order Taking
- Payment Collection
- Product Recommendations
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Customer Relations
- Customer Service
- Order Packaging
- Ordering and Stocking
- Reliability and punctuality
- Cleanliness and organization
Languages
Korean
Native/ Bilingual
English
Full Professional
Timeline
Boba Barista
It's Boba Time
08.2023 - Current
Cashier
LOHO Love and Hope
06.2022 - Current
Cashier
Ooh La La Panini
02.2022 - 03.2022
High School Diploma -
West Ranch High School
Some College (No Degree) - Graphic Design
Art Center College of Design
Some College (No Degree) - Business Economics
Pasadena City College
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