Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
VINNY OTIENO

VINNY OTIENO

Doha,Qatar

Summary

Highly accomplished inflight catering professional with over 10 years of progressive experience in the aviation catering industry. Proven expertise in managing inflight catering logistics, ensuring compliance with international aviation and food safety standards, to deliver seamless services for leading airlines, and committed to leveraging skills in a dynamic environment to drive operational excellence and enhance customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Qatar Aircraft Catering Company
11.2019 - Current
  • Managed daily flight catering schedules, prepared flight catering documentation, and coordinated last-minute flight changes.
  • Ensured on-time dispatching of flights in adherence to airline specifications, GLP, and food safety standards.
  • Supervised inflight catering services across multiple airline accounts, ensuring the delivery of customized meal plans and high-quality onboard service items.
  • Acted as a liaison, providing accurate product/service information, and efficiently resolving emerging issues.
  • Handled customer complaints, delivering appropriate solutions and alternatives within set time limits to prevent flight delays.
  • Coordinated proper handover processes to ensure cabin crew satisfaction.
  • Implemented procedures in compliance with HACCP guidelines and airline standards.
  • Conducted thorough checks of food items to guarantee compliance with quality, quantity, and temperature standards.
  • Managed pre-setting of flights in allocated areas to optimize service efficiency and load.

Customer Svc Asst (11)

Qatar Air Craft Catering Company
11.2015 - 09.2019
  • Maintain food quality standards per customer specifications, ensuring excellence in every service.
  • Oversee the accurate loading of catering, equipment, and duty-free items according to the galley loading plan.
  • Collaborate with dispatch and operations teams to fulfill onboard consumable requirements through effective communication.
  • Manage assigned flights while adhering to the airline's specific guidelines and standards.
  • Implement all procedures in strict accordance with HACCP guidelines, ensuring compliance and safety.
  • Conduct thorough checks on food items for quality, quantity, and temperature, maintaining HACCP standards.
  • Ensure timely dispatch of onboard items to minimize flight delays, and enhance operational efficiency.
  • Provide a comprehensive handover to the Cabin Crew, ensuring total satisfaction and clarity.
  • Uphold Ramp Safety protocols, and supervise the marshalling of high loaders for smooth operations.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.

Customer Svc Asst (1)

Qatar Air Craft Catering Company
05.2014 - 10.2015
  • Delivered five-star service by utilizing top-notch tools to ensure the highest standards of customer satisfaction, consistently aiming to exceed expectations.
  • Ensured fresh in-flight meal preparation and efficient beverage loading in strict accordance with galley specifications and planning.
  • Prepared and organized all assigned flights with complete catering setup in line with airline standards.
  • Verified all pre-set catering items were compliant with flight requirements for optimal service quality.
  • Coordinated comprehensive customer delivery services, including catering, blankets, and ground services, enhancing overall passenger experience.
  • Fostered strong relationships with customers and staff to promote a collaborative and positive environment.

Senior Catering Ops Agent

Nas SERV Air- Nairobi Airport (JKIA)
08.2012 - 05.2014
  • Manage the Catering Control Centre to monitor daily catering schedules, resolve operational disruptions, and ensure real-time communication between catering units, airlines, and ground handlers.
  • Oversee inflight catering operations for multiple international and regional airlines, ensuring on-time delivery and compliance with strict airline specifications.
  • Utilized advanced systems, including Altea, Amadeus, and Amos, to retrieve crucial flight figures, ensuring accuracy in delivery notes and invoicing.
  • Maintained up-to-date records and reports on daily flight operations, including meticulous tracking in the invoicing system for Kenya Airways.
  • Developed and implemented an organized filing system for efficient data retrieval and long-term reference.
  • Expertly managed radio communications, and ensured timely follow-up on flight information for optimal coordination.
  • Ensure adherence to food safety, HACCP, and international aviation standards during all operational phases.
  • Conducted precise charging and invoicing for flight meal orders using the Inflair Catering System, driving financial accuracy.

Aircraft Attendant

Nas SERV Air- Nairobi Airport (JKIA)
01.2012 - 07.2012
  • Delivered exceptional wash-up services and managed all airline equipment at JKIA, ensuring compliance with stringent global hygiene standards.
  • Conducted meticulous verification of equipment, ensuring meal trolleys and supplies are properly sealed and accounted for post-catering.
  • Provided high-quality, fresh in-flight food and beverages for passengers and crew, enhancing overall customer satisfaction.
  • Efficiently prepared and packed duty-free products and meals for local commercial operations, optimizing service delivery.
  • Ensured accurate meal distribution to the correct flight and cabin, preventing delays and enhancing operational efficiency.
  • Offered comprehensive laundry, bonded storage, and dry goods uplift services, supporting timely flight schedules.
  • Replenished on-board consumables such as soaps, pillows, tissues, and blankets, maintaining exceptional passenger comfort.
  • Maintained inventory of supplies to avoid shortages during rush hours.

Cyber Café Attendant

Super Cyber - Kitale, Kenya (NBO)
01.2010 - 12.2011
  • Proficient in data analysis utilizing SPSS for robust insights.
  • Skilled in data entry and verification to ensure accuracy and reliability.
  • Experienced in computer networking and server control for seamless connectivity.
  • Expertise in document scanning and printing for efficient information management.
  • Adept at managing and maintaining the operational efficiency of photocopiers and fax machines.
  • Provide computer support and maintenance to troubleshoot and resolve issues promptly.
  • Organized in updating paperwork and maintaining critical documents with word processing expertise.
  • Detail-oriented in submitting and reconciling expense reports for accurate financial tracking.

Education

Diploma - Hospitality Management

ALISON Online Education Platform
GALWAY, IRELAND
07-2025

Diploma - Airline Cabin Crew

Nairobi Aviation College
Nairobi, Kenya
01.2013

Certificate - ICT Level 1&2

Royal Net Training Institute
Nairobi, Kenya
01.2011

Certificate - Secondary Education

Dirubi Secondary School
Nairobi, Kenya
01.2007

Certificate - Primary Education

Ngei Primary School
Nairobi, Kenya
01.2002

Skills

  • Communication skills
  • Customer service
  • Critical thinking
  • Problem solving
  • Interpersonal relations
  • Time management
  • Negotiation

Certification

  • Basic food safety and hygiene
  • Airside safety Awareness training
  • Flight catering security certification
  • Aviation Security training
  • Fire awareness training
  • Safety Management training
  • Cyber Security Awareness training
  • Fire prevention and Safety training
  • Office and Information Security Awareness

Hobbies and Interests

  • Playing and watching football
  • Cooking
  • Travelling
  • Driving

Timeline

Customer Service Agent

Qatar Aircraft Catering Company
11.2019 - Current

Customer Svc Asst (11)

Qatar Air Craft Catering Company
11.2015 - 09.2019

Customer Svc Asst (1)

Qatar Air Craft Catering Company
05.2014 - 10.2015

Senior Catering Ops Agent

Nas SERV Air- Nairobi Airport (JKIA)
08.2012 - 05.2014

Aircraft Attendant

Nas SERV Air- Nairobi Airport (JKIA)
01.2012 - 07.2012

Cyber Café Attendant

Super Cyber - Kitale, Kenya (NBO)
01.2010 - 12.2011

Diploma - Hospitality Management

ALISON Online Education Platform

Diploma - Airline Cabin Crew

Nairobi Aviation College

Certificate - ICT Level 1&2

Royal Net Training Institute

Certificate - Secondary Education

Dirubi Secondary School

Certificate - Primary Education

Ngei Primary School

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