Vinod Chundi
Dallas,TX
Summary
Results-oriented Technical Account Manager with over 10 years of experience at Amazon Web Services, achieving a 30% increase in customer satisfaction through exceptional technical leadership and strategic planning. Expertise in AWS services, cloud architecture, and network security, complemented by a strong ability to manage post-contract technical support and incident response for Fortune 500 clients. Proven skills in fostering executive relationships, and collaborating with cross-functional teams to drive successful project launches, and optimize cloud operations. Committed to enhancing customer success while strengthening security frameworks, using advanced networking protocols, and cloud infrastructure tools.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Amazon Web Services
TX
05.2023 - Current
- Serve as the primary technical advisor for enterprise customers, ensuring post-contract technical support and issue resolution.
- Managed 20+ enterprise clients, driving a 30% increase in customer satisfaction through proactive engagement and strategic escalation management.
- Led incident response and troubleshooting for high-priority cases, collaborating with engineering teams to resolve technical blockers.
- Conducted monthly and quarterly business reviews, as well as Support Plan Reviews (SPRs), analyzing support trends, SLA adherence, and technical roadmaps.
- Developed automation scripts to streamline ticket resolution, reducing customer wait time by 40%.
- Serve as the primary technical advisor for enterprise customers in the Telco, Media, and Entertainment sectors.
- Led architecture reviews and collaborated with product teams to resolve technical challenges.
- Maintained executive relationships with customer leadership, ensuring strategic alignment, and technical success.
- Managed the end-to-end project lifecycle, from requirements gathering to a successful launch.
Senior Cloud Engineer
Amazon Web Services
TX
04.2021 - 05.2023
- Created custom Terraform modules for AWS infrastructure automation, cutting deployment times by 60%.
- Conducted security audits and architecture reviews, enhancing cloud security posture, and cost efficiency.
- Optimized load balancer and CDN configurations to reduce latency for users across the globe.
- Designed and deployed multi-tier web applications for high availability and scalability.
- Implemented caching strategies and read replicas, significantly reducing database load, and improving query performance.
- Developed serverless architectures using AWS Lambda, SQS, S3, EventBridge, DynamoDB, and Aurora Global Databases to improve efficiency and reduce operational overhead.
- Established multi-account strategies leveraging AWS Identity Center, Control Tower, and AWS Organizations to streamline governance and security.
- Designed and implemented disaster recovery solutions using Active-Active architectures for fault tolerance and high availability.
Established multi-account strategies leveraging AWS Identity Center, Control Tower, and AWS Organizations to streamline governance and security.
Designed and implemented disaster recovery solutions using Active-Active architectures for fault tolerance and high availability.
Network and Security Engineer
Sephora USA Inc.
CA
04.2017 - 04.2021
- Architected and implemented Sephora's warehouse and datacenter networks using Palo Alto Networks and Fortinet FortiGate firewalls
- Migrated all Sephora distribution centers to next-gen firewalls, improving security posture
- Managed 800+ firewalls across multiple locations using FortiManager, enabling Sephora's continued growth
- Designed and implemented a robust PKI infrastructure, ensuring secure communication for internal and external systems
- Collaborated with cloud engineering to build AWS cloud infrastructure in various regions and availability zones
Network and Security Engineer
Deluxe Corporation
MN
04.2016 - 04.2017
- Supported security gateways, including installation, configuration, and policy provisioning on Palo Alto Networks, VMware NSX, and Check Point platforms.
- Managed VMware NSX DFW and Palo Alto Networks VM-Series to protect Virtual Data Center traffic.
- Enhanced network security by implementing OSPF, policy-based routing, and ECMP for dual internet circuits.
Network Engineer
Cira InfoTech Inc
GA
12.2015 - 04.2016
- Provided daily support for Checkpoint and Cisco ASA Platforms, ensuring optimal firewall policy provisioning
- Collaborated with teams for network management, including performance tuning, security monitoring, and server administration
- Utilized Infoblox for IP provisioning, managing IP addresses from specified address pools
- Offered advanced escalation support and engaged with supplier support for complex issues
Network Administrator
UHCL
Houston
11.2014 - 12.2015
- Configured switch ports, ensuring they were assigned to the appropriate VLANs for optimal network performance
- Collaborated with users to validate and troubleshoot firewall connectivity, ensuring secure and efficient network operations
- Managed the configuration, testing, and maintenance of LAN/WAN equipment, ensuring seamless network connectivity
- Maintained comprehensive documentation of network subnets and generated traffic utilization reports for performance analysis
Education
B. Tech - Electronics and Communication Engineering
M.S - Computer Engineering
Skills
AWS Services: EC2, VPC, ELB, Route 53, CloudWatch, IAM, Transit Gateway, Lambda, Global Accelerator, and EKS
Cloud Architecture: Solution design, operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability
Security: Network Firewall, WAF, CloudFront, Identity Center, KMS, SecurityHub, Inspector, ACM, Trusted Advisor
Technical leadership: Enterprise customer engagement, strategic planning, monthly/quarterly business reviews
Project management: Agile methodologies, stakeholder management, resource planning
Containers/Orchestration: Docker, Microservices, Kubernetes, EKS Experience in deploying, managing, and scaling containerized applications using AWS EKS, and a solid understanding of containerization using Docker, and managing Docker images
Scripting: Python, Linux Shell, and Bash
Networking: TCP/IP, SSH, LDAP, TACACS, RADIUS, BGP, VLAN, DNS, DHCP, SMTP, SNMP, HTTP, HTTPS, TLS, GENEVE
Network Security: Fortinet, FortiManager, FortiAnalyzer, Palo Alto, Panorama, Cisco
Load balancing: Experience with AWS NLB, CLB, ALB, GWLB, F5 load balancers, including configuring virtual pools, servers, health monitors, and deploying SSL certificates
VPN: Expertise in building VPN tunnels for secure communication between business partners, and on-premise data centers
Monitoring Tools: Proficient with SolarWinds, Splunk, Nagios, AWS CloudWatch, Grafana, Kibana, and network monitoring and performance analysis
Packet analysis: Hands-on experience with Wireshark for packet capture, network latency analysis, and application response time assessment
Terraform and CloudFormation: Hands-on experience with infrastructure as code using Terraform and CloudFormation to provision and manage AWS resources
Ansible: Expertise in automating network configurations, software deployments, and infrastructure provisioning using Ansible playbooks
CI/CD expertise with Jenkins and GitHub: Proficient in leveraging Jenkins for automation, integrating it with GitHub using webhooks for real-time code integration and deployment
Certification
- AWS Certified Solution Architect-Professional AWS Certified Solution Architect-Associate
- AWS Advanced Network Specialty AWS Certified Security Specialty
- ELB Single-tenant Subject Matter Expert (ALB, CLB) ELB Multi-tenant Subject Matter Expert (NLB, GWLB)
- Check Point Certified Security Administrator (CCSA) Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Cisco CCNA Routing and Switching Cisco CCNA Security
Accomplishments
- Led cloud cost optimization initiatives saving $1M annually
- Developed automated compliance framework reducing audit preparation time by 70%
- Maintained 99.999% uptime for critical cloud services
Timeline
Technical Account Manager
Amazon Web Services
05.2023 - Current
Senior Cloud Engineer
Amazon Web Services
04.2021 - 05.2023
Network and Security Engineer
Sephora USA Inc.
04.2017 - 04.2021
Network and Security Engineer
Deluxe Corporation
04.2016 - 04.2017
Network Engineer
Cira InfoTech Inc
12.2015 - 04.2016
Network Administrator
UHCL
11.2014 - 12.2015
B. Tech - Electronics and Communication Engineering
M.S - Computer Engineering
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