VINOD N S
Bangalore
Summary
Senior operations manager with expertise in optimizing processes and managing projects at TCS. Demonstrated success in boosting customer satisfaction and cutting costs through strategic initiatives. Skilled in budget management, consistently achieving revenue targets. Proficient in stakeholder communication and resource allocation, ensuring successful project delivery and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Operations Manager / Delivery (IT)
TCS
Bengaluru
01.2019 - Current
- Spearheaded short-term and long-term strategies to achieve business profitability goals.
- Directed daily operations to ensure efficient workflows across all teams.
- Oversaw daily operations, ensuring compliance with company policies and enhancing operational integrity.
- Coordinated teams to streamline workflow processes, improving overall efficiency and collaboration.
- Managed policies and standard operating procedures to bolster customer service and optimize logistics operations.
- Implemented quality control measures to maintain high service delivery standards.
- Developed operational procedures that consistently met quality standards.
- Executed innovative strategies that reduced operating costs while sustaining customer satisfaction levels.
Project Scrum Manager
TCS
Bengaluru
12.2015 - 12.2018
- Coordinated sprint planning sessions to clarify project goals and deliverables, enhancing team alignment.
- Managed backlog grooming to prioritize tasks and enhance workflow efficiency.
- Collaborated with product owners to define project requirements and user stories, ensuring alignment with stakeholder expectations.
- Collaborated with product owners to define product backlogs and prioritize stories for upcoming sprints.
- Implemented Agile methodologies to streamline project execution across cross-functional teams.
- Facilitated daily stand-up meetings to promote team communication and collaboration.
- Led retrospectives to identify areas for process improvement within the team.
- Trained team members on Scrum practices to enhance overall understanding and performance.
- Managed risks and issues to ensure projects remain on schedule and within scope.
- Facilitated end-of-sprint demos for stakeholders to review progress and gather feedback, fostering transparency.
- Conducted regular reviews with stakeholders to ensure satisfaction with results.
- Monitored team performance throughout the life cycle of each project.
- Developed and maintained project plans, schedules, estimates, and resource assignments.
- Facilitated communication among cross-functional teams such as development, QA, operations.
- Created reports to communicate progress of projects to stakeholders at all levels of the organization.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Mediated conflicts among team members to maintain a positive working environment.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Offshore Test Lead
TCS
Kochi
09.2011 - 11.2015
- Led offshore testing teams to ensure adherence to project standards.
- Developed and implemented testing strategies for software releases.
- Coordinated test plans and schedules for multiple offshore projects.
- Managed communication between onshore and offshore stakeholders to align project objectives and expectations.
- Oversaw quality assurance processes, ensuring compliance with standards and improving product reliability.
- Reviewed test cases for coverage and compliance with project requirements.
- Developed comprehensive test plans with clients to facilitate quality results.
- Monitored progress of tasks for the offshore team, facilitating timely delivery and adherence to project timelines.
- Identified areas where automation can be implemented effectively to improve efficiency.
- Resolved technical issues encountered by offshore team during execution of tests.
- Collaborated with business analysts and developers in order understand functional requirements and design specifications.
- Ensured quality standards are met throughout the development life cycle.
- Created and maintained test plans, cases and scripts.
- Developed test strategy for various projects based on the project requirements.
- Conducted regular meetings with offshore teams for status updates and review of test results.
- Performed root cause analysis of bugs identified during testing phase.
- Managed multiple projects simultaneously ensuring successful completion within deadline and budget constraints.
- Met project scope and delivery dates by planning optimal testing schedules.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Simulated software production environments to allow for enhanced testing.
Data Management Analyst
Six Sigma
Kochi
11.2010 - 08.2011
- Created and managed user accounts for online assessment participants, streamlining access to testing.
- Compiled and presented test result reports for management, supporting data-driven decision-making.
- Identified and recommended enhancements to testing processes, improving overall efficiency.
- Maintained testing equipment, ensuring proper functionality and readiness for each session.
- Monitored the testing environment to ensure fairness and accuracy of tests.
- Resolved any issues or concerns raised by test takers in a timely manner.
- Verified identification and eligibility of candidates prior to test administration.
QA Engineer
Asthra Technologies
Palakkad
05.2007 - 10.2010
- Developed and executed comprehensive test plans for software applications to ensure functionality and performance.
- Identified and reported software defects, facilitating timely resolution and enhancing system reliability.
- Conducted regression testing to ensure system stability after updates.
- Automated testing processes using industry-standard tools and frameworks.
- Collaborated with development teams to improve product quality.
- Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
- Reviewed requirement documents to ensure clarity and completeness, contributing to effective project execution.
Education
MCA - Computer Applications
VLB College of Arts & Science
Coimbatore06-2006
Skills
- Project management
- Project lifecycle management
- Operations optimization
- Operational excellence
- Budgeting and cost control
- Resource allocation
- Risk assessment and mitigation
- Change management
- Vendor and resource management
- Jira, ADO
- Salesforce
- Advanced MS Office
- Process optimization
- Stakeholder leadership
- Stakeholder communication
- Customer satisfaction
- Training development
Certification
- Certified ScrumMaster (CSM)
- ITIL Foundation
- MCP
- ISTQB
Timeline
Senior Operations Manager / Delivery (IT)
TCS
01.2019 - Current
Project Scrum Manager
TCS
12.2015 - 12.2018
Offshore Test Lead
TCS
09.2011 - 11.2015
Data Management Analyst
Six Sigma
11.2010 - 08.2011
QA Engineer
Asthra Technologies
05.2007 - 10.2010
MCA - Computer Applications
VLB College of Arts & Science