Accomplished Senior Project Manager with over 18 years of SDLC experience, including a significant tenure at Cognizant Technology Solutions. Expert in Salesforce implementations and DevOps strategies, achieving a 25% productivity boost. Excelled in client relationship management and process improvement, showcasing a blend of technical proficiency and leadership acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Cognizant Technology Solutions, CTS
Cincinnati
01.2011 - Current
Directed the architectural design of a Salesforce Sales and Service implementation, which now supports a user base of over 3,500 across the globe, resulting in a 25% increase in productivity.
With 18 years of SDLC experience and over 5 years in Salesforce, I oversaw the development and deployment of complex enterprise Salesforce instances, establishing a new benchmark for CRM performance and agility.
Played a pivotal role in a client transition project, moving their CRM to Salesforce from legacy systems, and training their in-house team, which resulted in a significant contract extension worth $2 million per year.
Pioneered a DevOps strategy utilizing Salesforce CI/CD pipelines using Gearset, reducing code deployment times by 60%, and fostering a culture of continuous improvement.
Designed a real-time data synchronization system between Salesforce and external ERP systems, improving operational efficiency by cutting down data processing time by half.
Senior Software Engineer
Wipro Technologies
Chennai
02.2010 - 01.2011
Analyzed and interpreted business needs.
Responsible for creating the DOCX documents and XSL file creation.
Contributed to software development lifecycle tasks including code implementation and issue resolution.
Designed and maintained comprehensive unit test logs.
Assessed and confirmed technical specifications.
Streamlined teamwork processes by prioritizing deadline compliance.
Software Developer
Cognizant Technology Solutions, CTS
Chennai
12.2006 - 01.2010
Understand the existing business from the VB application.
Analyze and validate technical and non-functional requirements pertaining to the application in scope.
Handle tickets in Perl script, DTS Package, C#.Net, VB6, and Crystal Report. Involved in code fixes, code reviews, integration testing, and QA testing.
Enhanced new requirements utilizing DTS and SSIS.
Responsible for providing support for application maintenance.
Education
MBA - Technology Management
Anna University
Chennai
09-2009
Bachelor of Engineering Technology - Electronics And Communication Enginerring
Anna University
Coimbatore
05-2006
Skills
Project management
Salesforce expertise - Certified Salesforce
DevOps implementation
CRM transition
Client relationship management
Agile methodologies
Project scheduling
Requirements gathering
Staff management
Process improvement
Certification
Certified Salesforce Administrator (SF)
Certified scrum master (scrum alliance)
Certified Cloud bluemix platform (ibm)
Timeline
Senior Project Manager
Cognizant Technology Solutions, CTS
01.2011 - Current
Senior Software Engineer
Wipro Technologies
02.2010 - 01.2011
Software Developer
Cognizant Technology Solutions, CTS
12.2006 - 01.2010
MBA - Technology Management
Anna University
Bachelor of Engineering Technology - Electronics And Communication Enginerring