Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

VINOY VARGHESE

Londonderry,BT47

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Production Team Member

Dale farm Cookstown
BELFAST
04.2024 - 06.2025
  • Set up, operated and adjusted various pieces of equipment according to established procedures.
  • Followed standard operating procedures for each stage of the manufacturing process.
  • Recorded daily activities in logbooks and completed other paperwork as required.
  • Conducted regular visual inspections of equipment components to identify potential issues.
  • Adhered to safety regulations while operating machinery and working on the production line.
  • Verified accuracy of product labels before affixing them onto packages.
  • Monitored inventory levels of raw materials used during the production process.
  • Ensured that all products met quality standards before packaging them for shipment.
  • Maintained accurate records of production output, quality control checks and related information.
  • Inspected finished goods for defects or discrepancies prior to packaging.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Inspected finished products for quality and adherence to customer specifications.
  • Measured and weighed items to meet quality standards and prevent waste.

General Manager

Ev7 vehicle solution
KERALA, INDIA
06.2021 - 03.2023
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Analyzed market trends to inform business decisions and strategies.

Workshop Controller

Galadari Automobiles Mazda & Mahindra 1978
DUBAI, UNITED ARAB EMIRATES
07.2020 - 06.2021
  • Organised regular maintenance checks on equipment used in the workshop to prevent breakdowns or delays.
  • Developed training plans for new and existing staff members in order to improve their skillset.
  • Assisted with resolving customer complaints related to repairs carried out in the workshop.
  • Scheduled jobs according to priority levels set by customers or management team.
  • Liaised with external contractors when necessary for specialist services not available in-house.
  • Maintained detailed records of completed work orders, invoices and other paperwork associated with each job.
  • Coordinated with suppliers to ensure adequate stock levels of spare parts were maintained at all times.
  • Ensured that health and safety regulations were adhered to by all staff in the workshop environment.
  • Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
  • Monitored repair activities and provided guidance to technicians when required.

Service Advisor

NATIONAL CAR COMPANY
DOHA, QATAR
09.2006 - 09.2013
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Greeted customers and addressed their needs in a professional manner.
  • Resolved customer complaints in an efficient and courteous manner.
  • Maintained records of customer interactions and transactions.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Education

High School Diploma -

Engineering For Department of Technical Education
Kerala
02-2002

Skills

  • Equipment operation
  • Quality control
  • Inventory management
  • Safety compliance
  • Standard operating procedures
  • Customer service
  • Communication skills
  • Problem solving

Accomplishments

  • Basic Training course from Maruti Udyog Limited,Pune.Maharashtra.India
  • MPI Training course from Maruti Udyog Limited,Pune.Maharashtra.India
  • Advance Training course from Maruti Udyog Limited,Pune.Maharashtra.India
  • Engine Overhaul Training course from Maruti Udyog Limited,Delhi.India
  • Mazda senior service advisor ( galadari training center Dubai )
    Auto millennium 3M blending solution (galadari training center Abu Dhabi)
    Basic fire fighting course training (department general of civil defence Dubai)

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

Certification

United Kingdom Driving License

References

References available upon request.

Timeline

Production Team Member

Dale farm Cookstown
04.2024 - 06.2025

General Manager

Ev7 vehicle solution
06.2021 - 03.2023

Workshop Controller

Galadari Automobiles Mazda & Mahindra 1978
07.2020 - 06.2021

Service Advisor

NATIONAL CAR COMPANY
09.2006 - 09.2013

High School Diploma -

Engineering For Department of Technical Education

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