Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

VinRobert Laurice-Hearl

Port Jefferson

Summary

Dynamic Assistant Manager at Dunkin' Donuts with proven expertise in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and staff training, achieving significant improvements in service quality. Skilled in money handling and motivated teams to exceed performance targets, fostering a positive work environment.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dunkin' Donuts
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

HVAC Assistant

RTD Contracting
06.2024 - 08.2024
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
  • Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
  • Inspected and tested equipment for conformance with specifications.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed safety protocols on job sites.
  • Set up and tested equipment in customer locations.
  • Cleared work sites of hazardous items.
  • Operated variety of power tools and hand tools.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Inspected and tested machinery and equipment to diagnose malfunctions.

HVAC Assistant

Donlon Brothers
06.2023 - 09.2023
  • Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Assisted in the design and implementation of custom HVAC solutions based on client needs and preferences.
  • Enhanced customer satisfaction by quickly addressing and resolving any technical issues or concerns.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.

Education

No Degree - Blue Collar

Comsewogue High School
Port Jefferson Station, NY
06-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Team building
  • Multitasking
  • Active listening

Accomplishments

  • Documented and resolved the thief which led to more product and money for the store.
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of Joy In Childhood Foundation.
  • Supervised a team of 4 workers during the complete installation of commercial HVAC ducting and equipment.
  • Supervised team of 4 staff members.

Certification

  • OSHA Certified
  • New York Driver's License
  • Sheet Metal and Air Conditioning Contractors' National Association (SMACNA) HVAC Systems Testing, Adjusting and Balancing Certification - Sheet Metal and Air Conditioning Contractors' National Association.
  • EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.

Languages

English
Professional Working
American Sign Language
Professional Working

Timeline

Assistant Manager

Dunkin' Donuts
08.2024 - Current

HVAC Assistant

RTD Contracting
06.2024 - 08.2024

HVAC Assistant

Donlon Brothers
06.2023 - 09.2023

No Degree - Blue Collar

Comsewogue High School

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VinRobert Laurice-Hearl