Hardworking professional helps teachers and staff with clerical or classroom needs. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Teacher
First Steps Academy
McLean, VA
06.2023 - Current
Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Collaborated with other staff members to develop strategies for improving student performance.
Facilitated communication between families and school personnel about issues relating to students' academic progress.
Arranged age-appropriate activities to help children develop interests and talents.
Maintained safe, educational environment for students during learning and free play time.
Built and strengthened positive relationships with students, parents and teaching staff.
Received recognition for contributions to innovative concepts in classroom instruction.
Server
Rolling Ribs
Upper Marlboro, MD
04.2019 - 11.2025
Served food and beverages to patrons and immediately remedied issues with orders.
Handled money transactions accurately while following company procedures for handling cash payments.
Presented menus and answered questions regarding items.
Cashier
Safeway
Oxon Hill, MD
10.2020 - 05.2023
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Discounted purchases by scanning and redeeming coupons.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Floral Assistant
Safeway
Oxon Hill, MD
10.2020 - 05.2023
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
Trained new staff members on proper techniques for assembling bouquets and arrangements.
Set up colorful and inspiring store displays and arrangements.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Adhered to safety regulations when handling sharp tools such as scissors or knives while creating floral designs.
Created custom bouquets for weddings, funerals, anniversaries, birthdays.
Customer Service Representative
Safeway
Oxon Hill, MD
10.2020 - 05.2023
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Answered customer inquiries via phone, email, and chat.
Developed positive relationships with customers through friendly interactions.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Front End Manager
Safeway
Oxon Hill, MD
10.2020 - 05.2023
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Monitored cash drawers in checkouts to verify adequate cash supply.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Coordinated with back-end developers to ensure proper functioning of front end applications.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Branch Chief - GS-560: GS-15 at U.S. Department of Education Federal Student AidBranch Chief - GS-560: GS-15 at U.S. Department of Education Federal Student Aid