Vintashia Lawson
Joint Base Lewis Mcchord,WA
Summary
Highly motivated and customer-focused professional with 9 years of customer service, adept at resolving customer issues, building rapport, and ensuring high levels of satisfaction.
Experienced with financial services, client relations, and banking operations. Utilizes strategic thinking to recommend appropriate financial products and streamline banking procedures. Track record of building strong customer relationships and maintaining compliance with industry regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Specialist
U.S. Bank
Remote
01.2023 - Current
- Overseeing agents by providing guidance and coaching them on improving their performance and handling difficult situations
- Ensuring the customer service standards are being met
- Enhanced customer satisfaction by resolving inquiries and issues through effective communication and problem-solving techniques.
Ammunition Stock Control and Accounting
U.S. Army Active Duty
09.2017 - Current
- Managed ammunition inventory and logistics, ensuring accurate tracking of supplies and resources.
- Conducted safety inspections of ammunition storage facilities to maintain compliance with regulations.
- Trained junior personnel on proper handling and storage procedures for explosive materials.
Customer Service Rep II
U.S. Bank
04.2022 - 01.2023
- Answering support calls, emails, and tickets
- Follow communication procedures and guidelines
- Acknowledging customer complaints
Claims Processor
Blue Cross and Blue Shield of S.C
01.2019 - 03.2022
- Verifying claim details and ensuring they align with company policy
- Gathering info and verifying information to determine claim validity
Education
Bachelor of Science - BA
Colorado Technical University
12-2026
Skills
- Communication
- Interpersonal Skills
- Customer Relationship Management (CRM) Software
- Teamwork Ability
- Banking software proficiency
- Digital banking products and services
- Banking regulations
- Investment banking services
- Banking software mastery
Accomplishments
Promoted to Sergeant (E5) based on strong performance, leadership potential, and adherence to Army standards.
Received Army Good Conduct Medal (AGCM) 2022
Received Army Service Ribbon (ASR) 2025
Certification
- Licensed Insurance Agent (2024)
- CSE Certification (Customer Service Excellence) (2022)
Timeline
Senior Customer Experience Specialist
U.S. Bank
01.2023 - Current
Customer Service Rep II
U.S. Bank
04.2022 - 01.2023
Claims Processor
Blue Cross and Blue Shield of S.C
01.2019 - 03.2022
Ammunition Stock Control and Accounting
U.S. Army Active Duty
09.2017 - Current
Bachelor of Science - BA
Colorado Technical University