Vintera Miller
Fort Pierce,FL
Summary
Professional in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Experienced with providing exceptional customer service in fast-paced gaming retail environment. Utilizes deep product knowledge and effective communication to guide customers in their purchasing decisions. Track record of maintaining organized inventory and contributing to collaborative team atmosphere.
Developed leadership and operational skills in fast-paced retail environment, managing daily operations and resolving customer issues. Demonstrates proficiency in inventory management, team coordination, and customer service excellence. Seeking to transition to new field where these transferrable skills can drive success and growth.
Developed skills in fast-paced retail environment, handling responsibilities that require efficiency and attention to detail. Demonstrates strong organizational abilities and commitment to maintaining clean and safe workspace. Looking to transition into new field, leveraging skills in teamwork and customer service.
Offering service-oriented mindset and genuine interest in developing within retail environment. Brings solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving abilities and teamwork skills in Desired Position role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Customer Service
Publix
05.2021 - 03.2022
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Built strong relationships with customers by consistently delivering attentive and professional service.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer Service Advocate
Convey Health Solutions
03.2020 - 01.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed opening and closing functions to meet operational needs.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
Veterinary Assistant
Atlantic Animal Hospital
01.2016 - 10.2018
- Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Hold or restrain animals during veterinary procedures
- Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians
- Provide emergency first aid to sick or injured animals
- Assist veterinarians in examining animals to determine the nature of illnesses or injuries
- Clean, maintain, and sterilize instruments or equipment
Customer Service Representative/Call Center
Teleperformance
03.2017 - 09.2018
- Provided customer support to ensure resolution of inquiries and complaints.
- Improved customer satisfaction by quickly addressing concerns and providing solutions.
- Assisted customers with product information to enhance sales and service experience.
- Delivered consistent service by maintaining a high standard of communication with clients.
Education
High school or equivalent - Veterinary
South Fork High School
Stuart, FL03.2019
Skills
- Outside sales
- Account management
- Insurance sales
- Sales
- Inside sales
- Negotiation
- B2B sales
- Financial services
- Microsoft Excel
- Salesforce
- Direct sales
- Time management
- Communication skills
- CRM software
- Microsoft Office
- Customer service
- Bilingual
- Typing
- Computer skills
- Leadership
- Business development
- Spanish
- Effective customer service
- Positive customer experience
- Retail display setup
- Customer relations skills
- Customer requests
Certification
- Driver's License, 09/01/23, 10/31/27
- Property & Casualty License
- Life & Health Insurance License
- Personal Lines License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retail Customer Service
Publix
05.2021 - 03.2022
Customer Service Advocate
Convey Health Solutions
03.2020 - 01.2021
Customer Service Representative/Call Center
Teleperformance
03.2017 - 09.2018
Veterinary Assistant
Atlantic Animal Hospital
01.2016 - 10.2018
High school or equivalent - Veterinary
South Fork High School
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