Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Vinti Hawkins

Miami

Summary

Experienced Guest Service Attendant with over 15 years in the hotel industry. Successful at resolving issues promptly and enhancing customer satisfaction. Skilled at maintaining a positive atmosphere for guests, ensuring a memorable stay. Passionate about delivering exceptional service and exceeding expectations for lasting impressions.

Overview

20
20
years of professional experience

Work History

Overnight Bell Attendant

Starwood Hotels
12.2023 - Current
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Posted and maintained public area signage for hotel.

Residence Bell/Door Attendant

Starwood Hotels
07.2022 - 12.2023
  • Helped guests transport large items.
  • Maintained excellent customer relations.
  • Kept work area clean and safe.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Residential Bellman

Ritz-Carlton
07.2021 - 07.2022
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Escorted guests to and from rooms and assisted with baggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.

Guest Service Attendant

The Ritz-Carlton Hotel Company
07.2011 - 07.2021
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.

Guest Service Attendant

The Ritz-Carlton Hotel Company
09.2010 - 07.2011
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.

Guest Service Attendant

The Ritz-Carlton Hotel Company
11.2005 - 07.2007
  • Explained important features of guest rooms to travelers.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Escorted guests to and from rooms and assisted with baggage.

Education

No Degree - Business Management

Grambling State University
Grambling, LA

Skills

  • Strong verbal and non-verbal communication
  • Professional telephone communication
  • Skilled in delivering exceptional hospitality experiences
  • Enhancing guest satisfaction
  • Compliance with policies and procedures
  • Strong attention to detail
  • Effective problem resolution

Personal Information

Title: Guest Services

Timeline

Overnight Bell Attendant

Starwood Hotels
12.2023 - Current

Residence Bell/Door Attendant

Starwood Hotels
07.2022 - 12.2023

Residential Bellman

Ritz-Carlton
07.2021 - 07.2022

Guest Service Attendant

The Ritz-Carlton Hotel Company
07.2011 - 07.2021

Guest Service Attendant

The Ritz-Carlton Hotel Company
09.2010 - 07.2011

Guest Service Attendant

The Ritz-Carlton Hotel Company
11.2005 - 07.2007

No Degree - Business Management

Grambling State University

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