Vinuta Huddar
Mason,Ohio
Summary
Proven track record in enhancing customer satisfaction and boosting ecommerce sales at Tata Consultancy Services and Kroger. Skilled in data entry and customer relations, I excel in problem resolution and innovative digital marketing strategies. Achieved significant sales goals by leveraging industry knowledge and exceptional customer service skills. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Tata Consultancy Services
05.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
E Commerce
Kroger
02.2018 - 03.2020
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
- Regularly attended industry conferences and training sessions to stay updated on the latest trends, tools, and strategies for success in ecommerce.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Collaborated closely with eCommerce team to ensure consistent product representation across online platforms and brick-and-mortar stores.
Education
GED -
KLE Institute
Hubli Karnataka 05.2024 -
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Customer Relations
- First Call resolution
Certification
- Hardware Networking/CCNA at Jetking India.
- Manual Testing and Automation Testing at Verizontech.
Timeline
GED -
KLE Institute
05.2024 -
Customer Care Representative
Tata Consultancy Services
05.2021 - 04.2022
E Commerce
Kroger
02.2018 - 03.2020
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