Vinzent Marquez
Banking
Las Vegas,NV
Summary
Operational Risk Management/Learning and Development Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
14
14
years of professional experience
Work History
Business Execution Consultant
Wells Fargo Bank
Las Vegas, NV
01.2018 - Current
- Manages and executes compliance of Wells Fargo Records management program for regional banking by providing support and direction
- Develops and sustains constructive working relationships with key partners, team members and managers to identify trends and provide risk based recommendations
- Enforces compliance of records management/third party processes by creating needs awareness, solving problems and performing risk analysis across the Wells Fargo footprint
- Investigates and supports all queries and issues raised by peers, managers and other work streams, utilizing a situational support approach to provide resolutions, resources and guidance to build and maintain strong relationships
- Monitors shared mail box and respond to emails, questions and inquiries
- Manages day to day requests and inquiries from Regional Banking related to third party risk management and records management
- Knowledge and understanding of Shared Risk Platform (SHRP), issue management and Corrective Action
- Performs risk identification and analysis.
- Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Participated in training and managing new hires to bring new team members up to speed.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Developed and implemented tools, training and frameworks to enable department to build and enhance business continuity plans.
- Monitored contingency plan exercises, assessed plan effectiveness and recommended plan improvements to improve responses to emergencies.
Learning & Development Facilitator
Wells Fargo Bank
Las Vegas
01.2010 - 01.2017
- Facilitated product, sales and customer service training via virtual classroom and in-person environments to individual contributors and managers across the Wells Fargo footprint
- Consulted with executives and employees to determine current and future training needs, leading corporate-level initiatives with extensive scope of responsibility and proven track record of delivering optimal results
- Developed and sustained constructive working relationships with partners, team members and managers, providing project management direction for all phases of learning and development or performance improvement process (ADDIE)
- Researched, designed and delivered SharePoint and OneNote training to over 200 peers, managers and leaders utilizing ADDIE model as guideline for success and following Wells Fargo style guide and branding standards
- Served as technical expert for VOIP technology, creating quick reference troubleshooting guides to enable users to resolve issues proactively
- Selected as traveling trainer as part of two-year project for Wells/Wachovia merger in 2010
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assisted with onboarding new hires by conducting orientation sessions.
- Implemented innovative teaching methods such as online instruction and virtual classrooms.
- Assisted with the design, development, and implementation of instructional materials.
- Provided feedback on current L&D practices that could be improved upon or enhanced further.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Facilitated workshops and seminars on topics related to adult learning theory.
- Designed and delivered effective learning solutions for both face-to-face and virtual environments.
Education
Diploma -
Roaring Fork
Skills
- Microsoft Office Suite
- Open Text Platform
- Operational Risk Management
- Records Management
- Virtual/Classroom Environments
- Team Member Experience/Tracking
- Operations Analysis
- Project Implementation
- Processes and Procedures
- Training/Facilitation
- Merger/Change Management
- Risk Analysis
- Quality Assurance
- Consulting/Auditing
- Training Coordination
- Contingency Planning
- Supply Management
- Vendor Relationship Management
Websites
Languages
Spanish
Limited
References
References available upon request.
Timeline
Business Execution Consultant
Wells Fargo Bank
01.2018 - Current
Learning & Development Facilitator
Wells Fargo Bank
01.2010 - 01.2017
Diploma -
Roaring Fork
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