Overview
Work History
Education
Skills
References
Timeline
Generic

Viola Benjamin

Boston,MA

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Commonwealth Care Alliance
01.2024 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential information.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Enhanced data accuracy by reviewing and correcting errors in spreadsheets and databases.

Temp

Computershare Investor Services
04.2023 - 12.2023
  • Pulled and verified documents on behalf of shareholders
  • Analyzed and printed out reject letters to be sent out to clients
  • Reviewed financial information, correcting any mistakes detected
  • Sorted through and organized transfer packages whilst sending them out to addresses on file.

Receptionist

Manje Lakay Catering
06.2020 - 02.2022
  • Responded to inquiries on social media platforms from potential clients seeking catering info
  • Resolved customer problems and complaints
  • Scheduled and confirmed clients' delivery and/or pick up times
  • Maintained a clean work environment and organized all food related items.

Customer Service Rep/Technical Support

SimpliSafe
06.2019 - 12.2019
  • Provided potential customers with information about home security systems
  • Offered technical support when customers called about malfunctioning systems
  • Listened to customer complaints and suggested different solutions to their problems
  • Completed sales with clients over the phone on a secured line
  • Resolved problems, improved operations and provided exceptional service.

Security/Concierge Officer

Northeast Security, Inc.
09.2017 - 06.2019
  • Secured premises and personnel by performing interior and exterior tours throughout the building
  • Assisted tenants in emergencies
  • Answered and transferred phone calls to proper extension
  • Signed In/ out visitors
  • Maintained the environment by monitoring and setting building and equipment controls.

Office Assistant/Receptionist

Roxbury Business Development Group
11.2016 - 12.2017
  • Maintained files and records by implementing effective filing systems
  • Answered incoming phone calls and responded to inquiries about the business
  • Transferred all calls to correct departments and personnel
  • Retrieved mail, packages and documents on behalf of guests
  • Monitored office supplies by checking inventory and placing orders as needed.

Education

Associate in Science -

Bunker Hill Community College
Charlestown, MA

High school diploma -

Boston Trinity Academy
Hyde Park, MA

Skills

  • Customer relations
  • Security
  • Telephone skills
  • Sorting and labeling
  • Administrative support
  • Organization skills
  • Microsoft office suite
  • Fluent in Haitian Creole speaking
  • Data accuracy

References

  • Janice Domond, Manje Lakay, 617-586-5713
  • Junior Gustavo, Roxbury Business Development Group, 617-372-2228
  • Margaret Philibert Mentor, 617-922-5022

Timeline

Data Entry Clerk

Commonwealth Care Alliance
01.2024 - Current

Temp

Computershare Investor Services
04.2023 - 12.2023

Receptionist

Manje Lakay Catering
06.2020 - 02.2022

Customer Service Rep/Technical Support

SimpliSafe
06.2019 - 12.2019

Security/Concierge Officer

Northeast Security, Inc.
09.2017 - 06.2019

Office Assistant/Receptionist

Roxbury Business Development Group
11.2016 - 12.2017

Associate in Science -

Bunker Hill Community College

High school diploma -

Boston Trinity Academy

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Viola Benjamin