Viola Fauteux
Hartford,CT
Summary
Dynamic healthcare professional with extensive experience at Saint Francis Medical Center, excelling in bed management and patient flow optimization. Proven ability to enhance interdepartmental communication and ensure compliance with healthcare regulations. Recognized for effective teamwork and attention to detail, contributing to improved patient satisfaction and operational efficiency.
Professional with a solid background in hospital operations and patient flow management. Adept at optimizing bed utilization, ensuring timely patient admissions, and coordinating with medical staff. Strong focus on teamwork, adaptability, and achieving results in a fast-paced environment. Skilled in data analysis, communication, and problem-solving, consistently delivering efficient and effective solutions.
Overview
8
8
years of professional experience
Work History
Bed Control Coordinator
Saint Francis Medical Center
03.2023 - Current
- Coordinated patient admissions and discharges to optimize bed utilization across departments.
- Monitored real-time bed availability using electronic health record systems to enhance operational efficiency.
- Collaborated with nursing and medical staff to assess patient needs and prioritize bed assignments.
- Improved patient flow by efficiently managing bed assignments and coordinating with various hospital departments.
- Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions.
Emergency Room Unit Secretary
Saint Francis Medical Center
08.2023 - 03.2024
- Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated communication between medical staff, patients, and families to enhance care efficiency.
- Maintained electronic health records, ensuring compliance with hospital protocols and regulations.
- Developed effective filing systems for patient records, enhancing retrieval speed and accuracy.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Coordinate ambulances for patients being transferred to another facility or nursing home.
Receptionist
Middlesex Primary Care
08.2022 - 03.2023
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Utilized electronic health record systems for accurate data entry and patient information retrieval.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Implemented scheduling adjustments based on patient flow analysis to optimize clinic efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a clean and neat reception area to provide visitors with a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Emergency Room Unit Secretary
UF Health The Villages
03.2020 - 06.2022
- Scheduled appointments and procedures, optimizing workflow within the emergency department.
- Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.
- Maintained a well-organized and efficient work environment through diligent filing and document organization.
- Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
Medical Transporter
UF Health The Villages
03.2020 - 06.2022
- Assisted healthcare personnel in loading and unloading patients safely.
- Maintained accurate logs of transport activities and patient information.
- Collaborated with nursing staff to coordinate transport schedules efficiently.
- Increased safety awareness among colleagues by promoting proper lifting techniques and body mechanics during patient transfers.
- Assisted patients in maintaining personal belongings during transport, ensuring all items were returned to them upon arrival at their destination.
- Improved patient satisfaction with prompt and courteous transport services, assisting with wheelchair or stretcher usage as needed.
- Reduced patient anxiety by engaging in friendly conversation and providing a calming presence during transportation.
- Provided reliable support to both clinical staff members and patients throughout daily operations within the healthcare facility.
- Navigated challenging situations involving difficult patients or unforeseen obstacles with patience, empathy, and adaptability.
Environmental Services Housekeeper
UF Health The Villages
06.2017 - 03.2020
- Ensured cleanliness and sanitation in assigned areas to maintain health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, with proficiency and care.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Developed efficient cleaning schedules to optimize time management and workflow across multiple facilities.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Education
High School Diploma -
Leesburg High School
Leesburg, FLSkills
- Healthcare regulations
- Discharge planning
- Policy adherence
- Interdepartmental communication
- Bed management
- Patient flow optimization
- Time management
- Attention to detail
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Effective communication
- Patient safety
Languages
English
Native or Bilingual
Timeline
Emergency Room Unit Secretary
Saint Francis Medical Center
08.2023 - 03.2024
Bed Control Coordinator
Saint Francis Medical Center
03.2023 - Current
Receptionist
Middlesex Primary Care
08.2022 - 03.2023
Emergency Room Unit Secretary
UF Health The Villages
03.2020 - 06.2022
Medical Transporter
UF Health The Villages
03.2020 - 06.2022
Environmental Services Housekeeper
UF Health The Villages
06.2017 - 03.2020
High School Diploma -
Leesburg High School
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