Viola Garcia
Las Vegas
Summary
Results-driven leader in customer relationship management and operational efficiency. Fosters employee performance and implements quality assurance processes to drive business success and boost customer loyalty. Expertise in enhancing customer satisfaction and promoting repeat business through effective quality assurance initiatives.
Overview
21
21
years of professional experience
Work History
Owner of House Keeping Services
Angel Care Services
Oxnard
08.2012 - 08.2018
- Implemented quality assurance processes to guarantee product excellence.
- Developed business strategies and procedures that streamlined operations and improved service delivery.
- Led startup of operational procedures and workflow planning for streamlined operations.
- Collaborated with other owners on joint ventures that enhanced resource utilization and expanded service offerings.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reduced business risks by assessing performance and implementing preventative measures. by working closely with staff members and assessing performance.
Customer Service Representative
Jack in the Box
Oxnard
03.2008 - 09.2011
- Assisted customers with menu selections and special requests.
- Handled cash transactions accurately and efficiently.
- Ensured cleanliness and organization of dining area.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to maintain service flow.
- Trained new staff on procedures and customer service practices.
- Tracked inventory levels and restocked supplies promptly.
- Provided feedback to management on service improvements and customer preferences.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems effectively to enhance overall satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
Security Officer
AAA Security Guard
Visalia
02.1998 - 11.2003
- Conducted thorough patrols to detect and reduce possible security threats.
- Monitored surroundings continuously to safeguard personnel safety.
- Utilized radio equipment for effective communication with team members during shifts.
- Promptly responded to alarms and emergency situations as they occurred.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and emergency situations as they arose.
- Documented incidents and generated reports for internal review processes.
- Collaborated with law enforcement during investigations or emergencies.
- Maintained communication with team members through radio equipment during shifts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Enforced access control measures in accordance with established procedures.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Reviewed parking lot to identify unauthorized vehicles. to verify parking permits and ticketed or towed unauthorized vehicles.
- Administered first aid and CPR during emergencies.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
GED -
Frazier Continuation High School
Porterville, CA08-1983
Skills
- Operational procedures
- Quality assurance
- Customer management
- Supply chain coordination
- Staff training
- Employee performance
- Business strategy
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Owner of House Keeping Services
Angel Care Services
08.2012 - 08.2018
Customer Service Representative
Jack in the Box
03.2008 - 09.2011
Security Officer
AAA Security Guard
02.1998 - 11.2003
GED -
Frazier Continuation High School