Viola Hernandez
Murrieta,CA
Summary
Proven to enhance customer satisfaction and retention at General Motors Financial Company Inc., I excel in high-paced environments, demonstrating exceptional problem-solving and customer service skills. Leveraging teamwork and a positive attitude, I efficiently manage data and foster strong relationships, significantly improving response times. My flexible nature and ability to learn quickly underpin my consistent achievements in dynamic settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Account Representative
General Motors Financial Company Inc.
08.2007 - 05.2012
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Established, maintain, and update all files on corporate GM Financial database records, and other customer documents.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved response times, efficiently managing high-volume inquiries and requests.
- Very high call volume interaction.
- Handled high balance accounts on auto loans.
Data Entry Clerk
Cornerstone Staffing, Inc. Temporary Contract Position
06.2007 - 08.2007
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Assisted engineers on various projects.
- Reviewed customer files for accuracy.
Front Office Assistant
Neighborhood Doctor
12.2005 - 02.2007
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responsible for reviewing and maintaining confidential patient medical patient medical charts for accuracy before filing away on a daily basis.
Military spouse
05.2012 - 06.2024
During this break in employment I have relocated, traveled, and had children during the course of my marriage and my husband's career in the Marine Corps.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2005
No Degree - Surgical Technology
Concorde Career College
Grand Prairie, TX01.2007
Bachelor of Science - Nursing
West Coast University
Ontario, CA10.2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Willing to learn
- Working at a high pace
- Flexible with change
Certification
- BLS Certified
Timeline
Military spouse
05.2012 - 06.2024
Customer Account Representative
General Motors Financial Company Inc.
08.2007 - 05.2012
Data Entry Clerk
Cornerstone Staffing, Inc. Temporary Contract Position
06.2007 - 08.2007
Front Office Assistant
Neighborhood Doctor
12.2005 - 02.2007
High School Diploma -
Grand Prairie High School
No Degree - Surgical Technology
Concorde Career College
Bachelor of Science - Nursing
West Coast University
- BLS Certified
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