Viola Humphrey

• Managed food service, food production, sanitation and staff supervision.
• Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
• Exceeded federal nutrition standards by incorporating whole grains, lean proteins, fruits, vegetables into daily offerings.
• Enhanced dining experience by creating inviting cafeteria spaces that promoted positive interactions among students.

• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Streamlined inventory management, reducing waste and optimizing food costs.
• Maintained accurate records of cafeteria purchases, inventory levels, and equipment maintenance, supporting informed decision-making processes.
• Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining clean and welcoming environment.
• Served consistent portions following recipes and control standards.
• Updated daily logs, checked in deliveries and submitted weekly reports.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Supervised hourly and temporary personnel, providing work direction and reviewing work processes
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Improved performance of individual team members by motivating and training each person
• Managed 15-20 employees performance through disciplining, coaching, and counseling
• Tracked labor, sales, and inventory and managed operations to maximize returns.
• Implemented policies and standard operating procedures for continuous improvement.

• Supervised 15-20 hourly and temporary personnel, providing work direction and reviewing work processes
• Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
• Increased sales through effective merchandising strategies and targeted promotions.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Providing top tier customer service while cleaning rooms

• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Removed bed sheets and towels from rooms and pretreated stains to maintain and restore linen condition.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Increased sales through effective merchandising strategies and targeted promotions.
• Developed detailed plans based on broad guidance and direction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Mentored and motivated team members to achieve challenging business goals.
• Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Ensured compliance with all company standards as well as local health and safety regulations during each shift.
• Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.

• Strengthened team productivity by cross-training staff members in various aspects of the screen-printing process.
• Monitored equipment and cloth entering and exiting processing area to prevent and quickly resolve issues.
• Prepared solutions by adding dyes, water and chemicals to tanks following formula instructions.
• Examined products to identify defects and variations from coloring and other processing standards and tested solutions used to process textile goods to detect defects.