Viola Lebrun
Immokalee,FL
Summary
Dynamic individual with hands-on experiences and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Orthopedic Nurse
Hssat NCH
Naples, FL
04.2025 - Current
- Assisted in injection procedures by preparing instruments and maintaining sterile environments for optimal safety.
- Collaborated with interdisciplinary teams to develop individualized care plans for chronic pain patients.
- Served as a resource for nursing staff by sharing expertise in pharmacological and non-pharmacological approaches to pain management.
- Increased patient satisfaction scores by consistently delivering compassionate and empathetic care to patients and their The strongest resumes quantify results.
- 'Managed approximately 30 incoming calls, emails and faxes per day from patients.
Cardiac Med/Surg Telemetry
Physicians Regional - Pine Ridge
Naples
07.2024 - 2025
- Recognized and responded to emergency situations promptly, initiating appropriate interventions as per established guidelines within the telemetry setting.
- Assisted with diagnostic testing and assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Optimized workflow efficiency by assisting with admissions, discharges, transfers, and room assignment processes within the telemetry unit.
- Advocated for patient needs, ensuring optimal care delivery and addressing any concerns or potential barriers to recovery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Service Representative
NCH
Naples
05.2022 - 05.2024
- Contacted patients on annual renewal dates to offer assistance.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
Caregiver
A better solution of sarasota
Fort Myers
04.2021 - 06.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Folded laundry, wash dishes and sanitized surfaces to support activities of daily living.
- Heat up and serve pre-planned meals and snacks.
Central Scheduler
Healthcare Network Of SWFL
1454 Madison Ave W, Immokalee, FL 34142
05.2021 - 10.2021
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and patient flow.
Tutor
Village Oaks Elementary School
1601 FL-29, Immokalee, FL 34142
02.2014 - 05.2016
- Created personalized lesson plans to meet needs of diverse learners.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
ADN - Nursing
Rasmussen University
9160 Forum Corporate Pkwy Suite 100 Suite 100, 03.2024
Associate of Arts - Associates in Arts, Psychology And Science
Florida SouthWestern State College
Fort Myers, FL04.2021
Associate of Science - Medical Assistant, Phlebotomy
ABM University
Fort Myers, FL11.2020
High School Diploma -
Immokalee High School
Immokalee, FL06.2016
Skills
- CPR/AED
- Vitals monitoring
- Intravenous therapy
- Task Prioritization
- Patient Condition Monitoring
- Health Promotion
- Infection Control
- Care Coordination
- Accurate Documentation
- Patient Care Assessment
- Catheter Care
Certification
- Licensed as a CNA and MA
- RN licensed
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Orthopedic Nurse
Hssat NCH
04.2025 - Current
Cardiac Med/Surg Telemetry
Physicians Regional - Pine Ridge
07.2024 - 2025
Patient Service Representative
NCH
05.2022 - 05.2024
Central Scheduler
Healthcare Network Of SWFL
05.2021 - 10.2021
Caregiver
A better solution of sarasota
04.2021 - 06.2022
Tutor
Village Oaks Elementary School
02.2014 - 05.2016
ADN - Nursing
Rasmussen University
Associate of Arts - Associates in Arts, Psychology And Science
Florida SouthWestern State College
Associate of Science - Medical Assistant, Phlebotomy
ABM University
High School Diploma -
Immokalee High School