Viola Makar
Ridgewood,NY
Summary
Dedicated professional with a strong background in customer service and early childhood development, demonstrated during role at Social Security. Excelled in creating positive environments, enhancing customer satisfaction, and fostering educational growth. Skilled in conflict resolution and lesson planning, with a commitment to compassionate client advocacy and meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Deli Worker
Malak Gaady
09.2023 - Current
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Crew Team Member
Chick-fil-A
10.2022 - 07.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Deli Worker
Maged Akhnoukh
01.2014 - 09.2022
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Social Worker
Social Security Adminstration
06.2003 - 03.2013
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Kindergarden Teacher
Social Security
06.2002 - 06.2003
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
Education
Bachelor of Science - Psychology
Higher Institute of Social Service
Alexandria, Egypt06-2002
Skills
- Customer service
- Cleaning and sanitizing
- Compassionate
- Strong work ethic
- Client advocacy
- Cash handling
- Conflict resolution
- Attention to detail
- Parent-teacher communication
- Early childhood development
- Lesson planning
Languages
Arabic
Native or Bilingual
Timeline
Deli Worker
Malak Gaady
09.2023 - Current
Crew Team Member
Chick-fil-A
10.2022 - 07.2023
Deli Worker
Maged Akhnoukh
01.2014 - 09.2022
Social Worker
Social Security Adminstration
06.2003 - 03.2013
Kindergarden Teacher
Social Security
06.2002 - 06.2003
Bachelor of Science - Psychology
Higher Institute of Social Service
Similar Profiles
MALAK ABBASIMALAK ABBASI
Student at MALAKStudent at MALAK
Malak TakruriMalak Takruri
Electronics Repair at Malak TakruriElectronics Repair at Malak Takruri
Shayna FeldmanShayna Feldman
Doctor's Assistant at Malak Z. Shammas, MDDoctor's Assistant at Malak Z. Shammas, MD