Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viola Namwanje

Duba

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Housekeeping Team Leader

Address Beach Resort Hotel and Residents
Dubai
12.2021 - Current
  • Assigned tasks to housekeeping staff and monitored their performance.
  • Inspected rooms and common areas, including stairways and lounges, for cleanliness.
  • Ensured all housekeepers were following established safety procedures.
  • Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
  • Adhered to standard operating procedures while monitoring guest satisfaction scores.
  • Maintained records of room status, special requests, and issues reported by guests or other departments.
  • Organized linen closets ensuring that appropriate amounts are available for each area.
  • Resolved conflicts between staff members in a professional manner.
  • Enforced policies related to security, health and safety regulations compliance.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Communicated with maintenance team on damages to repair.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Reported damage or theft of hotel property to management.
  • Supervised daily shift operations in the absence of the Housekeeping Manager.

Sales Associate

MTN uganda
Kampala
01.2018 - 10.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

ST Geroge Senior Secondary School
Uganda
12-2011

Skills

Equipment Selection

  • Chemical Handling
  • Strong leadership
  • Sanitation Standards
  • Customer service-focused
  • Work Inspection
  • Delegation capabilities
  • Housekeeping knowledge
  • Restroom detailing
  • Safe Chemical Handling
  • Customer Service
  • Floor Vacuuming
  • Team building
  • Cleaning methods
  • Deep Cleaning Protocols
  • Team Support and Collaboration

Languages

Afrikaans
First Language
English
Upper Intermediate (B2)
B2

Timeline

Housekeeping Team Leader

Address Beach Resort Hotel and Residents
12.2021 - Current

Sales Associate

MTN uganda
01.2018 - 10.2021

High School Diploma -

ST Geroge Senior Secondary School

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Viola Namwanje