Viola Namwanje
Duba
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Housekeeping Team Leader
Address Beach Resort Hotel and Residents
Dubai
12.2021 - Current
- Assigned tasks to housekeeping staff and monitored their performance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Adhered to standard operating procedures while monitoring guest satisfaction scores.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Organized linen closets ensuring that appropriate amounts are available for each area.
- Resolved conflicts between staff members in a professional manner.
- Enforced policies related to security, health and safety regulations compliance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Reported damage or theft of hotel property to management.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
Sales Associate
MTN uganda
Kampala
01.2018 - 10.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
ST Geroge Senior Secondary School
Uganda12-2011
Skills
Equipment Selection
- Chemical Handling
- Strong leadership
- Sanitation Standards
- Customer service-focused
- Work Inspection
- Delegation capabilities
- Housekeeping knowledge
- Restroom detailing
- Safe Chemical Handling
- Customer Service
- Floor Vacuuming
- Team building
- Cleaning methods
- Deep Cleaning Protocols
- Team Support and Collaboration
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
Timeline
Housekeeping Team Leader
Address Beach Resort Hotel and Residents
12.2021 - Current
Sales Associate
MTN uganda
01.2018 - 10.2021
High School Diploma -
ST Geroge Senior Secondary School
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