Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated [Energetic] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat [Sales Associate] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Sales Associate
CVS Pharmacy, Retail
06.2020 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Generated new sales leads to achieve and exceed monthly sales goals.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Cashier
McDonald's
04.2016 - 10.2017
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Upsold additional products and services to customers, increasing revenue.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Identified and resolved discrepancies and errors in customer accounts.
CNA
West Stafff
11.2015 - 04.2016
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Helped bedridden patients complete range of motion exercises to prevent loss of function during care.
Upheld infection control and prevention policies across different patient-facing areas.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Followed directions of licensed nurses to administer medications and treatments.
Supported needs of 5+ residents under long-term care.
Delivered high-quality care to 3 patients in hospital facility.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Specialist E-4
Military / Army & Army National Guard
01.2006 - 11.2013
Performed first-level incident response and service resolution for cloud systems.
Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
Partnered with sales team to design solutions for customers and drive AWS adoption and revenue.
Performed advanced engineering in configuration, management and deployment of AWS cloud environments.++++
Applied scripting methodologies to automate IT administrative related tasks.
Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
Defined information models supporting data assets for complex data structures represented through relational and hierarchical databases.
Diagnosed and resolved hardware and software issues.
Planned and implemented upgrades to system hardware and software.
Monitored networks and network devices to resolve technical problems quickly.
Installed and configured network printers and other peripheral devices.
Diagnosed and executed resolution for network and server issues.
Developed and documented network policies, procedures and standards.
Researched and recommended new technologies and strategies for improving system performance.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Analyzed network traffic and performance metrics to optimize system performance.
Identified and resolved network congestion issues and bottlenecks.
Implemented and maintained virtual private networks.
Devised scripts and automation tools to improve system efficiency.
Performed network security design and integration duties.
Maximized system availability through development and testing of contingency plans.
Evaluated software products to determine compatibility with existing systems.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Stabilization Case Manager-travels
SMOC
Fitchburg, MA
08.2023 - Current
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked flexible hours across night, weekend and holiday shifts.