Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viola Ramirez

Andrews

Summary

Dynamic retail professional with extensive experience at Allsups Convenience Store, excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction and employee retention through effective training and engagement strategies. Skilled in inventory management and fostering a positive work culture, driving operational efficiency and brand awareness.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Southwest Convenience Stores
02.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Store Manager

Allsups Convience Store
01.2023 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High School Diploma -

Masters Degree
San Angelo, TX
05-2022

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

Southwest Convenience Stores
02.2025 - Current

Store Manager

Allsups Convience Store
01.2023 - 11.2024

High School Diploma -

Masters Degree

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Viola Ramirez