Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viola Sanchez

Lancaster,TX

Summary

Confident Swing Manger with 21+ years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.

Overview

21
21
years of professional experience
2006
2006
years of post-secondary education

Work History

Home Health Caregiver

Health Care Plus
Rockford, Illinois
12.2022 - 09.2025
  • Completed household management tasks for clients within private home settings.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.

Shift Manager

McDonalds
Rockford, Illinois
09.2004 - 09.2025
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line and kitchen staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Supervised ongoing daily production phases.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Cross-trained crew members on different duties to increase coverage.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Head Cashier

Oldtime Pottery
Rockford, Illinois
09.2013 - 12.2019
  • Restocked and organized merchandise in front lanes.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Communicated with customers and team members to solve problems.

Education

Auburn High
Rockford, IL

Skills

  • Hygiene standards
  • Pre-shift walk through
  • Staff motivation
  • Health inspections
  • Food handling safeguards
  • Cash handling oversight
  • Adaptability and dependability
  • Positive attitude
  • Team collaboration
  • Time management
  • Hospitality and accommodation
  • Customer engagement

Timeline

Home Health Caregiver

Health Care Plus
12.2022 - 09.2025

Head Cashier

Oldtime Pottery
09.2013 - 12.2019

Shift Manager

McDonalds
09.2004 - 09.2025

Auburn High

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