Summary
Overview
Work History
Education
Skills
Timeline
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Viola Silva

Plantation,FL

Summary

Compassionate and detail-oriented with a proven ability to guide patients through the healthcare system, ensuring seamless coordination and timely access to care. Skilled in managing referrals, communicating with both payers and providers, and resolving barriers to care with empathy and efficiency. Strong communicator adept at collaborating with healthcare teams and educating patients on care plans and resources. Committed to improving outcomes and delivering exceptional support.

Overview

17
17
years of professional experience

Work History

Outbound Patient Advocate

Oak Street Health
Plantation, Plantation
05.2023 - Current
  • Serve as the primary point of contact between patients, payers, healthcare providers, and administrative staff, ensuring clear, effective, and empathetic communication across all parties.
  • Provide compassionate, personalized assistance to patients in navigating the healthcare system, including scheduling appointments, understanding care plans, and accessing community resources.
  • Monitor patient adherence to prescribed care plans, and conduct proactive follow-ups to address barriers and promote timely treatment and recovery.

Claims Specialist

NationsBenefits
Plantation, FL
03.2021 - 04.2023
  • Provided quality customer service to assigned insureds and claimants throughout the claims process, to deliver timely service to customers.
  • Supported the efficient handling of complex claims, and followed up on open, denied, or suspended claims to complete required line items.
  • Researched and reviewed information to determine the validity of insurance claims, and contacted health plans and customers about decisions.
  • Formatted documents with Microsoft products to follow specific corporate style guides.
  • Cultivated impactful relationships with health plans and healthcare providers, and drove business development by delivering product knowledge via a CRM software solution.

Receptionist

Rio Ruidoso Reality
Ruidoso, NM
01.2020 - 03.2020
  • Direct in coming calls to Realtors.
  • Update new listings on Navica Websiste with property information, pictures list price. Contact information for listing Agent.
  • Filing sold contracts under property description.
  • Organized supplies for efficient use based on expected Agents needs.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Receptionist

Hummingbird Cabins
Ruidoso, NM
07.2019 - 01.2020
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Assisted customers via phone by providing confirmation, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Researched and resolved all customer issues
  • Suggested amenities suited to guest needs.

Front Desk Lead

High Seirra
Ruidoso, NM
05.2016 - 06.2019
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Business Owner

Integrity Home Improvements LLC
Harrisburg, PA
04.2008 - 04.2013
  • Responsible for generating work leads, canvasing storm hit areas, and speaking with homeowners to ensure customer satisfaction.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Cared for and respected customer's home or business by adhering to detailed cleanup checklist after installation.
  • Completed and submitted work descriptions and billing paperwork for completed projects to provide clear communication and full accounting.

Education

High School Diploma -

Ruidoso High School
Ruidoso, NM
1983

Associate of Arts - Spanish Language And Literature

Universidad Anahuac
Mexico City
05.1988

Skills

  • Bilingual
  • Business development understanding
  • Quality control
  • Project management abilities
  • Client relations and retention
  • Administrative skills
  • Filing and data archiving
  • Customer service

Timeline

Outbound Patient Advocate

Oak Street Health
05.2023 - Current

Claims Specialist

NationsBenefits
03.2021 - 04.2023

Receptionist

Rio Ruidoso Reality
01.2020 - 03.2020

Receptionist

Hummingbird Cabins
07.2019 - 01.2020

Front Desk Lead

High Seirra
05.2016 - 06.2019

Business Owner

Integrity Home Improvements LLC
04.2008 - 04.2013

High School Diploma -

Ruidoso High School

Associate of Arts - Spanish Language And Literature

Universidad Anahuac

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