Viola Silva
Plantation,Florida
Summary
Energetic and compassionate individual with natural ability to connect with and support patients. Possesses knowledge of healthcare systems and patient rights, coupled with excellent communication and problem-solving skills. Dedicated to making positive impact on patients' lives through advocacy and support.
Overview
2027
2027
years of professional experience
Work History
01/2020 - 03/2020 Receptionist Rio Ruidoso Reality
- Greeted visitors warmly, enhancing first impressions of the organization.
- Coordinated scheduling for meetings and appointments, optimizing office use.
- Maintained organized filing system, improving document retrieval efficiency.
- Assisted in inventory management of office supplies, reducing costs through effective tracking.
- Supported administrative team with data entry tasks, enhancing accuracy in record-keeping.
- Developed standard operating procedures for front desk operations, streamlining workflows.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled incoming inquiries via email and in-person, providing accurate information swiftly.
05/2016 - 06/2019 Front Desk Lead High Sierra － Ru
- Oversaw daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols and system usage.
- Implemented process improvements to enhance guest experience and streamline operations.
- Managed scheduling for front desk personnel, optimizing coverage during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Conducted regular audits of front desk procedures to ensure compliance with company standards.
- Collaborated with management to develop training materials focused on service excellence.
- Assisted in inventory management of office supplies, ensuring availability for daily operations.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and guest satisfaction.
- Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.
Patient Advocate
Oak Street Health
Charlotte, NC
05.2023 - Current
- Championed patient advocacy by streamlining communication between healthcare providers and patients.
- Educated patients on available healthcare services, benefits, and resources to enhance care experience.
- Assisted in resolving patient complaints, ensuring timely follow-up and satisfactory resolutions.
- Assessed patient outcomes to pinpoint areas requiring enhancement in service delivery and clinical protocols.
01/2006 - 02/2007 Internet Sales Manager Sierra Bl
High Sierra Motors
01.2026 - 02.2027
- Developed and implemented online sales strategies to enhance customer engagement.
- Managed social media platforms to drive brand awareness and customer interaction.
- Oversaw inventory management systems to ensure product availability and accuracy.
- Responded to internet inquiries and phone calls in timely matter.
EXPERIENCE 03/2021 - Claims Specialist Nat
Nations Benefits
Plantation, FL
03.2021 - 05.2023
- Analyzed claim submissions for completeness and accuracy, ensuring compliance with company policies.
- Facilitated communication between clients and insurance providers to resolve claim inquiries effectively.
- Reviewed documentation to identify discrepancies and initiated follow-up actions to rectify issues.
- Coordinated with internal teams to streamline claims processing workflows, enhancing operational efficiency.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
07/2019 - 01/2020 Receptionist
Hummingbird Cabins
07.2019 - 01.2020
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Coordinated reservations and maintained accurate booking records using property management system.
- Provided information about local attractions and services to enhance guest experience.
- Handled guest inquiries, resolving issues promptly to ensure satisfaction.
- Assisted in maintaining cleanliness and organization of reception area for welcoming environment.
- Supported administrative tasks, including phone management and email correspondence with clients.
- Implemented feedback systems to gather guest opinions, contributing to service enhancements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Spanish Language And Literature
Universidad Anahuac
Mexico City 05-1988
High School Diploma -
Ruidoso High School
Ruidoso, NM05-1983
Skills
- Bilingual
- Proactive problem-solving
- Resource utilization
- Organized nature
- Self Motivated
- Handle High Call Volume
Languages
Afrikaans
Azərbaycan
Bahasa Indonesia
Bahasa Melayu
Català
Čeština
Cymraeg
Dansk
Deutsch
Schweizer Hochdeutsch
Eesti
English (Canada)
English (United Kingdom)
English (United States)
Español
Español (Latinoamérica)
Euskara
Filipino
Français
Français (Canada)
Galego
Hrvatski
Isizulu
Íslenska
Italiano
Kiswahili
Latviešu
Lietuvių
Magyar
Malti
Nederlands
Norsk (Nynorsk)
Norsk (Bokmål)
O‘zbek
Polski
Português (Brasil)
Português (Portugal)
Română
Shqip
Slovenčina
Slovenščina
Suomi
Svenska
Tiếng Việt
Türkçe
မြန်မာ
беларуская
Български
Қазақ
Македонски
Монгол
Русский
Српски
Українська
Ελληνικά
հայերեն
עברית
اردو
العربية
فارسی
नेपाली
मराठी
हिन्दी
বাংলা
ਪੰਜਾਬੀ
অসমীয়া
ગુજરાતી
தமிழ்
తెలుగు
ಕನ್ನಡ
മലയാളം
සිංහල
ไทย
ქართული
አማርኛ
ភាសាខ្មែរ
ລາວ
ଓଡ଼ିଆ
中文 (中国)
中文 (台湾)
中文 (香港)
日本語
한국어
Timeline
01/2006 - 02/2007 Internet Sales Manager Sierra Bl
01.2026 - 02.2027
Patient Advocate
Oak Street Health
05.2023 - Current
EXPERIENCE 03/2021 - Claims Specialist Nat
Nations Benefits
03.2021 - 05.2023
07/2019 - 01/2020 Receptionist
Hummingbird Cabins
07.2019 - 01.2020
01/2020 - 03/2020 Receptionist Rio Ruidoso Reality
05/2016 - 06/2019 Front Desk Lead High Sierra － Ru
Associate of Arts - Spanish Language And Literature
Universidad Anahuac
High School Diploma -
Ruidoso High School