Viola Simmons
Elizabethtown,North Carolana
Summary
Forward-thinking Operations Specialist bringing 15+ years of expertise in clerical field/Administrative Assistant for Public and private businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and completes task within a timely manner before/schedule due date. Proficient in SAP 10.2, Excel, Word, document production, record keeping, email, multi line telephone systems, school intercom systems; adherence to confidential information, ethically committed to representation of the company (on and off job). Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Book Keeper, Data Management position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
CMM Administrator/Clerk
Smithfield Foods, Inc
Tar Heel, North Carolina
05.2019 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized training schedule(s) to ensure timely training completion.
- Managed office training schedules, submit documentation of mechanics pay increase for completing individual training levels, print certificate of completion(s), keep supervisors of mechanics attendance, order office
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Administrative Assistant
Trans Teck Truck Driving School
Charlotte, North Carolina
06.2015 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained academic folders to track and record customer data.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Processed customer registration accurately and within agreed timeframes to meet service standards, collected registration fees, receipt writing. documented funds taken in with deposit slips
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests while building rapport.
- Executed record filing system to improve document organization and management.
- Interacted with professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Associate of Applied Science - Administrative Office Technologh
Cape Fear Community Collete
Wilmington, North CarolinaBachelor of Science -
Fayetteville State Universdity
Fayetteville, N.C.05.2001
High School Diploma -
East Bladen High School
Elizabethtown, N.C. 2833706.1995
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Documentation And Reporting
- Decision-Making
- Office Management
- Personable and Approachable
- Data Confidentiality
Accomplishments
Student of the Month during my academic studies, 3.1 GPA
Timeline
CMM Administrator/Clerk
Smithfield Foods, Inc
05.2019 - Current
Administrative Assistant
Trans Teck Truck Driving School
06.2015 - 04.2019
Associate of Applied Science - Administrative Office Technologh
Cape Fear Community Collete
Bachelor of Science -
Fayetteville State Universdity
High School Diploma -
East Bladen High School