Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Viola Simmons

Elizabethtown,North Carolana

Summary

Forward-thinking Operations Specialist bringing 15+ years of expertise in clerical field/Administrative Assistant for Public and private businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and completes task within a timely manner before/schedule due date. Proficient in SAP 10.2, Excel, Word, document production, record keeping, email, multi line telephone systems, school intercom systems; adherence to confidential information, ethically committed to representation of the company (on and off job). Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Book Keeper, Data Management position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

CMM Administrator/Clerk

Smithfield Foods, Inc
05.2019 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized training schedule(s) to ensure timely training completion.
  • Managed office training schedules, submit documentation of mechanics pay increase for completing individual training levels, print certificate of completion(s), keep supervisors of mechanics attendance, order office
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Entered and maintained departmental records in company database.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.

Administrative Assistant

Trans Teck Truck Driving School
06.2015 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Created and maintained academic folders to track and record customer data.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Processed customer registration accurately and within agreed timeframes to meet service standards, collected registration fees, receipt writing. documented funds taken in with deposit slips
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests while building rapport.
  • Executed record filing system to improve document organization and management.
  • Interacted with professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Associate of Applied Science - Administrative Office Technologh

Cape Fear Community Collete
Wilmington, North Carolina

Bachelor of Science -

Fayetteville State Universdity
Fayetteville, N.C.
05.2001

High School Diploma -

East Bladen High School
Elizabethtown, N.C. 28337
06.1995

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • MS Office
  • Documentation And Reporting
  • Decision-Making
  • Office Management
  • Personable and Approachable
  • Data Confidentiality

Accomplishments

Student of the Month during my academic studies, 3.1 GPA

Timeline

CMM Administrator/Clerk

Smithfield Foods, Inc
05.2019 - Current

Administrative Assistant

Trans Teck Truck Driving School
06.2015 - 04.2019

Associate of Applied Science - Administrative Office Technologh

Cape Fear Community Collete

Bachelor of Science -

Fayetteville State Universdity

High School Diploma -

East Bladen High School

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Viola Simmons