Viola Zuniga
San Benito,TX
Summary
Compassionate professional with extensive experience delivering effective support to individuals in need. Expertise in conflict resolution and problem-solving, ensuring adaptability in dynamic environments. Strong collaborative skills foster smooth team operations and drive consistent results. Committed to enhancing quality of life and making a positive impact.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
Compass Connections (formerly BCFS)
12.2021 - Current
- Documented serious incidents and daily activities promptly and accurately.
- Ensured a safe living environment through cleanliness and organization.
- Assessed client needs through effective communication and attentive listening.
- Worked flexible hours including evenings, weekends, and holidays as needed.
- Executed safety protocols and conducted emergency evacuations with children and staff.
- Supervised children consistently, performing hourly head counts throughout the shift.
Youth Care Worker
CHS (Comprehensive Health Services)
06.2021 - 11.2021
- Documented behavioral changes, ensuring accurate records for case evaluations.
- De-escalated crises effectively, supporting at-risk youth in challenging situations.
- Trained staff on youth care best practices and safety protocols.
- Delivered timely crisis intervention services, maintaining safety for all involved parties.
- Facilitated access to essential resources like food, clothing, and shelter for youth.
- Conducted safety checks and upheld facility cleanliness, ensuring a secure environment.
Detention Officer
Carrizales Rucker Detention Center
01.2018 - 04.2021
- Ensured safety and security by monitoring detainee activities and documenting incidents.
- Prevented contraband entry through thorough searches of detainees and belongings.
- Oversaw daily operations, including booking, releasing, and transporting detainees effectively.
- Coordinated with law enforcement for seamless detainee transfer and processing.
- Prepared comprehensive incident reports, ensuring legal compliance and accurate documentation.
- Responded rapidly to emergencies, utilizing appropriate force to maintain facility security.
Customer Service Representative Supervisor
ACT
09.2012 - 01.2018
- Ensured high-quality customer service by supervising daily operations effectively.
- Enhanced team skills through targeted training and mentorship initiatives.
- Increased efficiency by developing and implementing key process improvements.
- Resolved escalated inquiries, significantly improving overall customer satisfaction rates.
- Monitored performance metrics and provided actionable feedback for continuous team improvement.
- Established service standards in collaboration with management to align goals.
Education
GED -
TSTC
Harlingen, TX04-2012
Skills
- CPR certified
- Behavior redirection
- Multitasking and organization
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Transportation
- Safety monitoring
- Report writing
Languages
English
Native or Bilingual
Timeline
Direct Care Worker
Compass Connections (formerly BCFS)
12.2021 - Current
Youth Care Worker
CHS (Comprehensive Health Services)
06.2021 - 11.2021
Detention Officer
Carrizales Rucker Detention Center
01.2018 - 04.2021
Customer Service Representative Supervisor
ACT
09.2012 - 01.2018
GED -
TSTC