VIOLAH JEPLETING
Doha,Qatar
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work history
Housekeeping attendant
Sapphire Plaza Hotel
Doha, Qatar
04.2024 - Current
- Maintained cleanliness and comfort within premises by executing daily cleaning tasks.
- Maintained cleanliness in restrooms, kitchens, and common areas to ensure health and comfort for all users.
- Facilitated safe and responsible disposal of waste to enhance ecological responsibility and ensure public safety.
- Optimised storage and maintenance of cleaning equipment and supplies to enhance operational efficiency and ensure workplace safety.
- Enhanced hygiene standards through meticulous cleaning tasks and strategic event planning.
- Organised cupboards and wardrobes to enhance tidiness and promoted harmonious living environment.
- Deliver exceptional hospitality services to enhance guest satisfaction and comfort throughout visits.
- Facilitated successful gatherings at home, enhancing guest engagement and interaction.
- Streamlined cleaning operations to enhance efficiency and ownership of task management.
- Maintained cleanliness standards and ensured hygiene compliance across workplace environments.
- Utilised specialist chemicals and equipment to maintain cleanliness and enhance appearance of carpets, curtains, and furniture.
- Supplied guests with additional towels and toiletries to elevate comfort and satisfaction.
- Anticipate changing housekeeping needs to maintain consistent and high-quality service standards.
- Delivered meticulous cleaning services for 30 rooms daily to uphold high cleanliness standards.
- Ensured cleanliness and aesthetic appeal of public spaces by expertly sweeping and vacuuming floors in hallways and stairwells.
Barista Assistant
Connect Coffee Roasters
Nairobi, Kenya
08.2023 - 01.2024
- Improved sales through suggestive selling techniques.
- Facilitated smooth operations during peak hours for minimal waiting time.
- Operated cash register, ensuring accurate transactions.
- Adapted quickly to changing menu items, ensuring up-to-date service.
- Managed inventory of supplies reducing wastage costs.
- Demonstrated proficiency in latte art to improve presentation of beverages.
- Underwent barista training courses regularly upgrading skills set.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Followed health and safety regulations consistently, maintained safe working environment.
- Handled difficult customers professionally, resolving issues amicably.
- Gained knowledge in various coffee brewing methods for better customer service.
- Utilised espresso machines, grinders, and other cafe equipment effectively for quality product output.
Education
Barista - Barista and Mocktail
Balmonstreet Management Consulting & Training
Doha10.2025
GCSEs - Secondary Education
Kenya Secondary Education
Nairobi 01.2018
Skills
- Proactive attitude
- High energy levels
- Fruit smoothie preparation
- Adaptive communication style
- Speciality coffee brewing
- Patience and tolerance
- Product knowledge advocacy
- Coffee bean selection
- Positive attitude under pressure
- Beverage presentation
- Drink customisation
REFEREES
Available upon request
Languages
English
Upper intermediate
B2
Timeline
Housekeeping attendant
Sapphire Plaza Hotel
04.2024 - Current
Barista Assistant
Connect Coffee Roasters
08.2023 - 01.2024
Barista - Barista and Mocktail
Balmonstreet Management Consulting & Training
GCSEs - Secondary Education
Kenya Secondary Education