Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications Summary
Professionalaffiliationsandactivities
References
Timeline
Generic

Viola L. Admore

Woodbridge,VA

Summary

Experienced professional in the social services sector with a passion for serving, learning, and personal growth. Possessing a solid background in both private and public sector work, I am committed to using my expertise to mentor and train individuals in local and state government roles. Seeking new challenges in this field.

Overview

25
25
years of professional experience

Work History

Team Lead Cashier

GPM INVESTMENTS LLC: Fas Mart Convenient Store
2024.04 - Current
  • Duties include but not limited to: Greets Customers In A Friendly Manner As They Enter The Store
  • Provides Fast And Efficient Service
  • Thanks The Customer
  • Rings Customer Sales Using An Electronic Cash Register
  • Receives Money, Gives Correct Change
  • Refunds Cash for Returned Merchandise and/or Exchanges Merchandise
  • Assist With Shift Change By Counting Money In Cash Drawer At The Beginning And End Of A Shift
  • Uses Special Equipment to Process Specialty Products, Such As Money Orders, Credit Card Purchases, Checks and Lottery Sales and Redemption’s
  • Check Identification For Restricted Sales
  • Checks And Replenishes Stock On Food Service Supplies Such As Cups, Lids Condiments, Napkins, Straws And Stirrers
  • Cleans And Sanitizes All Equipment Used For Service Or Stocking Food Service Products Using The Three Sink Method
  • Cleans All Areas, Using Proper Cleaning Procedures And Materials, Including (But Not Limited To) Counter Tops, Microwaves, Shelves, Floors, Windows, Cooler Doors, Food Service Equipment, Restrooms And Parking Lots
  • Cleans and Empties Trash Containers
  • Stock Shelves And Cooler, Rotates and Front Faces Stock
  • Removes All Damages And Out Of Code Merchandise from the Shelves
  • Price Merchandise according To Price Book
  • Check In Vendor Deliveries as Needed Using Company Guidelines
  • Complete Bad Merchandise Form.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Human Service Case Worker II

PRINCE WILLIAM COUNTY, DSS
2020.04 - 2024.02
  • Duties include but not limited to: Performs investigations regarding allegations of abuse, neglect and exploitation of elderly 60+, the disabled, and incapacitated adult
  • Experience in engaging and assessing family strengths and needs to provide appropriate services
  • Ability to work in crisis situations while correctly interpreting policy and procedures
  • Experience in assessing risk and ensuring safety of adult
  • Interview and connect adults and families with supportive services; and provide information on community resources
  • Develop a professional working relationship with community partners
  • Interpret policies and procedures and make independent decisions; communicate clearly and concisely both in writing and verbally
  • In addition to maintaining current and accurate case records
  • Assessing risk and ensuring the safety and well-being of adult and families; prepare court documents and attend court
  • Experience in using and accessing various software programs to include documentation in Peer-Place
  • Mediate conflict resolution, demonstrated flexibility, and ability to change and thrive in a fast-paced ever-changing environment
  • Self-motivated to be an individual contributor, proactive team member and comfortable with utilizing multiple devices to perform job related tasks.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Family Service Worker II

PRINCE WILLIAM COUNTY, DSS
2018.11 - 2019.06
  • Duties include but not limited to: Performs investigations of allegations regarding child abuse reports
  • Engaged and assessed family strengths and needs as well as provided appropriate services to address the needs
  • Assist and work with individuals, children and families in a crisis situations while correctly interpreting policy and procedures
  • Assess risk and ensure safety of children and families
  • Interview and dialog with families to provide ongoing support and to provide information and refer families to Community Resources
  • Interpret policies and procedures correctly; make confident independent decisions; communicate clearly and concisely written and verbally, maintain current and accurate case records
  • Experience in using a software program for documentation in Oasis
  • Mediate conflict into resolution, demonstrated flexibility, accept changes and an ability to thrive in a fast-paced ever-changing environment, self-motivated to be an individual contributor, proactive team member and comfortable with utilizing multiple devices to perform job related tasks while in the field.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.

Driver

MV TRANSPORTATION
2018.07 - 2018.11
  • Safely operated a transit motor vehicle (bus, car, mini-van and truck) to transport children from infancy to eighteen years of age, seniors and the disabled for Fairfax County Human Services
  • Provided safe, reliable, and efficient public transportation.

Mental Health First Aid Instructor

Georgia Department of Mental Behavioral Health
2010.03 - 2018.03
  • Taught 8 hours course on Mental Health First Aid educating others regarding mental health and how to respond appropriately to various mental health episodes and crises
  • Advocate and reduce the negative attitudes toward mental health illness.

Social Service Specialist II

Georgia Department of Human Services
2003.10 - 2018.03
  • Investigate reports of abuse, neglect and exploitation of elderly 65+, disabled and incapacitated adults
  • Work within sixteen counties among a team of 25 Social Service Specialist, resolving, investigating and servicing a case load over to 2000 cases annually
  • Conduct investigations of protective service reports: abuse, neglect and exploitation of seniors aged 65 and above, and adults with disabilities, at risk and incapacitated adults
  • Conduct assessments to find the need for protective services in collaboration with client, their support system and other public and private service providers
  • Coordinate services to prevent further maltreatment
  • Collect data and address risk while assisting clients with other community resources and providers
  • Consolidate information obtained through collateral contacts, physical evidence, interviews and other sources to build individual case reports and to assist the needs of the client
  • Provide preventive services to individuals that are at risk for abuse, neglect and exploitation
  • Monitors adult cases through home and field visits and develops service delivery plans
  • Participates in service planning and meetings
  • Partner with other agencies and non-profits to develop case-plans based on the needs of the clients
  • Prepares and assist clients with eligibility for various services such as SNAP, Medicaid and assist in legal process for Guardianship/Conservator-ship in accordance to the DAS APS-PGO guardianship protocol
  • Testify in court
  • Maintain accurate records with both paper forms and electronic records, and ensure confidentiality of information.

Social Services Case Manager

Muscogee County Department of Family Children Serv
2002.10 - 2003.10

Child Protective Service Investigator: Performs investigations of allegations regarding child abuse reports. Engaged and assessed family strengths and needs as well as provided appropriate services to address the needs. Assist and work with individuals, children and families in a crisis situations

while correctly interpreting policy and procedures. Assess risk and ensure safety of children and families. Interview and dialog with families to provide ongoing support and to provide information and refer families to Community Resources.

Pastoral Care Director

Bread of Life Church
2000.06 - 2003.06

Assist and counsel church family of 100 + members in a crisis.

Administrative Assistance

Columbus State University (Department of Education)
1999.05 - 2002.12

Type, make appointments and make calls for office staffs. Work along side of secretary to achieve the needs and goals of the dept of education.

Program Instructor

Boys and Girls Club of Columbus & Phenix City, AL
2001.05 - 2002.05

Teach school age kids educational lessons on various subject matters from math, english and life skills. Presenting material in a fun filled environment. Escort kids on field trips and community events.

Substitute Teacher

Muscogee County School District
2001.01 - 2001.12

Fill in absent of primary teacher to teach school age children from grade school to high school handing out primary teachers assignments and explaining and assisting students how to complete the assignments.

Education

Doctorate of Business Administration - Management

Argosy University
Atlanta, GA
01.2014

Master of Public Administration - Public Administration And Services

Columbus State University
Columbus, GA
01.2003

Bachelor of Science - Sociology

Columbus State University
Columbus, GA
01.2001

Skills

  • High work standard
  • Reliability
  • Problem Solving
  • Organized
  • Adaptability
  • Team Player
  • Advocacy
  • Investigation
  • Case Work & Management
  • Trainer
  • Instructor
  • Proficient in MS Office Suite

Accomplishments

  • Received the All Star Employee award for outstanding investigation and customer service, 2015
  • Published a book titled “Leadership Styles and Fundraising Initiatives in Non-profit Organizations”, 2014
  • Received a certificate of achievement from the Division of Aging Succession Planning Program, 2010
  • Obtain a certification in Mental Health First Aid, 2010
  • Nominated for the Spirit of APS Award for outstanding client service, 2008

Qualifications Summary

18 plus years of progressive experience in local and state government, public as well as private service organizations and businesses. Experience in delivering human service programs to vulnerable populations to include but not limited to: Seniors, children, offenders, mental health, homeless, disabled, at-risk and incapacitated adult. Human services included but not limited to: placement, advocacy, case management, investigations, assessments, evaluations, counseling and referrals. Experience in operating serve-pro and or computer and web-based programs. Experience in local VDSS Case-Management using Oasis and Peer Place. Certified Long Term Care Screener (LTSS) with Virginia Medicaid. Train, instruct and certified others on various subjects from Protective Services, Mental Health, Life Skills, Educational and Career Development Techniques; using various methods such as Computer base programs, visual aids, books, brochures, manuals, and other technological means.

Professionalaffiliationsandactivities

Founder, “Word Up” Radio Broadcast 2012 & “Word Up”- Inspirational Support Group 2019

References

  • Cathy Hill, GPM Investments / Fas Mart 50, 501 Jefferson Davis Hwy, Fredricksburg, VA 22401, 540 310-0827
  • Marie Barnes, Prince William County Social Services, 15941 Donald Curtis Dr. Woodbridge, VA 22191, 703 792-7500, mbarnes@pwcgov.org
  • Van Washington, Prince William County Social Services, 15941 Donald Curtis Dr. Woodbridge, VA 22191, 703 792-7500, vwashington@pwcgov.org
  • Raven Mitchell, Prince William County Social Services, 15941 Donald Curtis Drive. Woodbridge, VA 22191, 703 792-7599, rmitchell@pwcgov.org
  • Dr. Lutrenze Butcher-Mitchell, Argosy University, Atlanta, GA, (706) 627-2731, Trenzandassociates@gmail.com
  • Georgia Department of Human Services, 2 Peachtree St. NW 29th Fl. Atlanta, GA 30303, 404 656-5680, https://dhs.georgia.gov

Timeline

Team Lead Cashier

GPM INVESTMENTS LLC: Fas Mart Convenient Store
2024.04 - Current

Human Service Case Worker II

PRINCE WILLIAM COUNTY, DSS
2020.04 - 2024.02

Family Service Worker II

PRINCE WILLIAM COUNTY, DSS
2018.11 - 2019.06

Driver

MV TRANSPORTATION
2018.07 - 2018.11

Mental Health First Aid Instructor

Georgia Department of Mental Behavioral Health
2010.03 - 2018.03

Social Service Specialist II

Georgia Department of Human Services
2003.10 - 2018.03

Social Services Case Manager

Muscogee County Department of Family Children Serv
2002.10 - 2003.10

Program Instructor

Boys and Girls Club of Columbus & Phenix City, AL
2001.05 - 2002.05

Substitute Teacher

Muscogee County School District
2001.01 - 2001.12

Pastoral Care Director

Bread of Life Church
2000.06 - 2003.06

Administrative Assistance

Columbus State University (Department of Education)
1999.05 - 2002.12

Doctorate of Business Administration - Management

Argosy University

Master of Public Administration - Public Administration And Services

Columbus State University

Bachelor of Science - Sociology

Columbus State University
Viola L. Admore