Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Lector - Saint Michael and All Angels Episcopal Church, Dallas, TX
Certified Master Baker
Timeline
Generic

Viola M Joseph

Dallas,TX

Summary

Dynamic leader, Human Resources Generalist, and investigator experienced in coordinating human resource functions with a passion for helping associates thrive, from first interaction to retirement. Skilled in recruitment, onboarding and orientation, training and development, payroll administration, employee relations, and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Tom Thumb Food & Pharmacy
02.2022 - Current

HUMAN RESOURCES GENERALST

  • Manages complete hiring process, from requisition to onboarding.
  • Manages pre-employment drug testing, tax credit responses, and scheduling.
  • Audits team's professional development training to ensure timely compliance.
  • Hosts New Associate Orientation (NAO), Onboarding, e-Module, and On-the-Job training.
  • Divisional Trainer for NAO Pilot Program.
  • Processes and tracks transfers, promotions, terminations, and reinstatements.
  • Researches and responds to Unemployment Claims.
  • Maintains associate roster for accuracy and organizational purposes.
  • Maintains employee personnel and medical records separately and securely.
  • Ensures compliance with HIPAA and confidentiality laws.
  • Conducts Annual Benefits Enrollment campaign and ensures timely enrollment.
  • Completes all aspects of weekly payroll and maintains records for 75 associates.
  • Orders and assigns uniforms, name badges, and office supplies.
  • Updates communication boards and Human Resources and legal compliance posters.
  • Conducts monthly, quarterly, and annual associate recognition programs.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

Floor Lead

Sur La Table
09.2018 - 07.2019

• Ensured associates trained on products, services, and operating procedures.

  • Trained and supported sales force with closing deals.

• Improved customer experiences and individual and store goals.
• Determined and resolved root causes for customer and associate concerns.
• Inspired associates by modeling desired behaviors and accountability.
• Worked to improve processes, workload, and activities.
• Resolved employee conflicts, while fostering collaborative working environment.
• Monitored sales and guest engagement to drive key performance indicators.
• As a key-holder, conducted safe store opening and closing activities.

Sales Associate Specialist

Sue La Table
03.2016 - 08.2018

• Reorganized and promoted Clearance Department with traffic and sales increased by 80%

  • Successfully cross-sold products, services, and reward programs.
  • Hosted and engaged customers to successfully determine and fulfill needs.
  • Worked collaboratively with team members.
  • Trained and coached seasonal associates and recommend select ones for permanent jobs.
  • Shadowed MOD for cross-training and participated in opening and closing activities.
  • Independently wrote Sales Floor Training Manual helping new associates learn products and comparison techniques faster, increasing sales and customer engagement.

Education

Master of Arts - Education - Instructional Technology

American InterContinental University
Ft. Lauderdale, FL
05.2005

Bachelor of Arts - Business Management

University of The Virgin Islands
St. Thomas, USVI
05.2003

Associate of Arts - Marketing

University of The Virgin Islands
St. Thomas, USVI
05.2003

Skills

  • Administrative Management
  • Child Protective Investigator
  • Employee Records Management
  • Motivational Leadership
  • New Hire Orientation
  • Payroll Administration
  • Staff Development and Training

Certification

  • Certified Master Baker, The Wilton School - 2019

Languages

English
Native or Bilingual
Spanish
Limited Working

Volunteer Lector - Saint Michael and All Angels Episcopal Church, Dallas, TX

Lector Corps - Volunteer Lector (Reader) for scriptures an intercessory prayers and special events.

Certified Master Baker

Master Baker (2019), The Wilton School – Cake Decorating School, Darien, IL

Timeline

Administrative Coordinator

Tom Thumb Food & Pharmacy
02.2022 - Current

Floor Lead

Sur La Table
09.2018 - 07.2019

Sales Associate Specialist

Sue La Table
03.2016 - 08.2018

Master of Arts - Education - Instructional Technology

American InterContinental University

Bachelor of Arts - Business Management

University of The Virgin Islands

Associate of Arts - Marketing

University of The Virgin Islands
  • Certified Master Baker, The Wilton School - 2019
Viola M Joseph