Dynamic leader, Human Resources Generalist, and investigator experienced in coordinating human resource functions with a passion for helping associates thrive, from first interaction to retirement. Skilled in recruitment, onboarding and orientation, training and development, payroll administration, employee relations, and conflict resolution.
HUMAN RESOURCES GENERALST
• Ensured associates trained on products, services, and operating procedures.
• Improved customer experiences and individual and store goals.
• Determined and resolved root causes for customer and associate concerns.
• Inspired associates by modeling desired behaviors and accountability.
• Worked to improve processes, workload, and activities.
• Resolved employee conflicts, while fostering collaborative working environment.
• Monitored sales and guest engagement to drive key performance indicators.
• As a key-holder, conducted safe store opening and closing activities.
• Reorganized and promoted Clearance Department with traffic and sales increased by 80%
Lector Corps - Volunteer Lector (Reader) for scriptures an intercessory prayers and special events.
Master Baker (2019), The Wilton School – Cake Decorating School, Darien, IL