Violanda Beer
Jacksonville,FL
Summary
To obtain a position where hard work and dedication are appreciated, differences are respected, honesty is welcomed, taking the initiative is encouraged, and taking pride in your work is celebrated. I am looking for a rewarding career where I am able to utilize my skills, abilities, and experience to add value to the company, the team, and valued customers.
Overview
7
7
years of professional experience
Work History
Customer Service, Key Holder
Uhaul Moving and Storage
Jacksonville, FL
12.2023 - 10.2024
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised bank deposits and security procedures to support store opening and closing.
- Counted, balanced, and performed daily banking duties, such as deposits and register withdrawals.
- Developed positive relationships with customers
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers via phone, email, and chat or in person about products or services.
- Performed administrative tasks such as filing, updating databases, and generating reports.
- Assisted in housekeeping to maintain the store's image, and inspected the physical condition of the store premises to identify any maintenance issues.
- Maintained accurate records of merchandise, inventory, sales, returns, and staff transactions.
- Placed new orders to keep the supply well-stocked, and replenished merchandise displays.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Assistant Manager, Key Holder
Cricket Wireless
Daytona Beach, FL
06.2017 - 05.2019
- Performed daily cash management duties, including shift change functions, counting registers, making safe drops, and bank deposits to support store functions, opening and closing.
- Enforced policies, procedures, and safety regulations within the store environment to protect both employees and customers.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Delegated work to staff, setting priorities and goals with attention to strengths and weaknesses.
- Increased revenue with strategic upselling.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned, organized, and delivered training to employees, and addressed any areas of weakness.
- Maintained up-to-date knowledge of company products, services and managed inventory.
- Monitored employee attendance records, timekeeping, and assisted in scheduling.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Participated in training on topics such as customer service techniques, and loss prevention strategies.
- Engaged in conversation with customers through the use of effective interpersonal and people skills.
Education
High School Diploma - Marine Biology
Marine Science Education Center
Atlantic Beach, FL05.2003
Skills
- Teamwork and collaboration
- Supportive and attentive
- Patience and understanding
- Empathy and active listening
- Strong communication and organization
- Delegating tasks
- Adaptability and tolerance
- Cooperation and motivation
- Team management and training
- Time management
- Conflict resolution and problem solving
- Attention to detail and creativity
- Customer service and sales
- Cash handling and operations
- Banking operations support
- Merchandise upselling
- Courteous demeanor
- Positive and professional
Accomplishments
- Achieved number one sales advocate in the company for Cricket Wireless in 2018
- Promoted to store key holder for Cricket Wireless and Uhaul
- Promoted to assistant manager for Cricket Wireless
Timeline
Customer Service, Key Holder
Uhaul Moving and Storage
12.2023 - 10.2024
Assistant Manager, Key Holder
Cricket Wireless
06.2017 - 05.2019
High School Diploma - Marine Biology
Marine Science Education Center
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