Dynamic and dependable professional with extensive customer service experience. Skilled in cash handling and conflict resolution, I excel at fostering positive customer relationships and ensuring satisfaction. My strong attention to detail and proactive problem-solving abilities contribute to a seamless shopping experience.
Overview
3
3
years of professional experience
Work History
Cashier
Burlington Coat Factoy
Gainesville
07.2024 - 12.2024
Answered customer inquiries regarding store policies and procedures.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Processed returns and exchanges of merchandise in accordance with store policies.
Greeted customers and answered any questions they had about the store's products and services.
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Kennel Technician and Groomer
Teacups, Puppies and Boutique
Davie
06.2023 - 02.2024
Adhered to standards set forth by local laws regarding animal welfare.
Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
Stayed on top of laundry, sweeping and disinfection protocols.
Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Bathed and groomed dogs of various breeds and sizes according to customer instructions.
Provided nail trimming, ear cleaning, teeth brushing, and other related services.
Restaurant Hostess
Outback Steakhouse
Fort Lauderdale
10.2022 - 05.2023
Greeted customers and escorted them to their tables.
Managed reservations, waitlists, and special requests for large parties.
Assigned seating arrangements based on customer preferences and restaurant policies.
Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Team Member
Panera Bread
Fort Lauderdale
03.2022 - 11.2022
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Collaborated with team members to maximize productivity and efficiency.
Assisted customers with product selection and ordering process.
Greeted customers upon entering the store with friendly demeanor.
Resolved customer issues promptly in a professional manner.
Maintained a clean and organized work area throughout shift.
Adhered to safety guidelines while operating machinery or stocking shelves.
Operated cash registers to process payments from customers.
Received, processed, and stocked merchandise in accordance with store policies.
Answered phone calls regarding inquiries about products or services.
Developed positive customer relationships through friendly greeting and excellent service.
Assisted newly hired team members by explaining company procedures and safety requirements.
Worked hard to learn required tasks quickly to maximize performance.