Summary
Overview
Work History
Education
Skills
Timeline
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Violet Carrasco

Gainesville

Summary

Dynamic and dependable professional with extensive customer service experience. Skilled in cash handling and conflict resolution, I excel at fostering positive customer relationships and ensuring satisfaction. My strong attention to detail and proactive problem-solving abilities contribute to a seamless shopping experience.

Overview

3
3
years of professional experience

Work History

Cashier

Burlington Coat Factoy
Gainesville
07.2024 - 12.2024
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.

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Kennel Technician and Groomer

Teacups, Puppies and Boutique
Davie
06.2023 - 02.2024
  • Adhered to standards set forth by local laws regarding animal welfare.
  • Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Bathed and groomed dogs of various breeds and sizes according to customer instructions.
  • Provided nail trimming, ear cleaning, teeth brushing, and other related services.

Restaurant Hostess

Outback Steakhouse
Fort Lauderdale
10.2022 - 05.2023
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Team Member

Panera Bread
Fort Lauderdale
03.2022 - 11.2022
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Maintained a clean and organized work area throughout shift.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Operated cash registers to process payments from customers.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Answered phone calls regarding inquiries about products or services.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

Associate of Science - Zoology

Santa Fe College
Gainesville, FL

Skills

  • Animal care
  • Customer service
  • Time management
  • Communication skills
  • Problem solving
  • Credit and cash transactions
  • Inventory restocking
  • Cash handling and management
  • Sales transactions
  • Product knowledge
  • Dependability and reliability
  • Professionalism and courtesy
  • POS system operations
  • Exchanges processing
  • Work ethic and integrity
  • Merchandise restocking
  • Decision making aptitude

Timeline

Cashier

Burlington Coat Factoy
07.2024 - 12.2024

Kennel Technician and Groomer

Teacups, Puppies and Boutique
06.2023 - 02.2024

Restaurant Hostess

Outback Steakhouse
10.2022 - 05.2023

Team Member

Panera Bread
03.2022 - 11.2022

Associate of Science - Zoology

Santa Fe College
Violet Carrasco