VIOLET CHAWASARIRA

· Customer acquisition and retention

Prepare statistical reports on subscription operations.

· Coordinate and manage customer support activities related to subscriptions. This involves addressing customer inquiries, resolving issues, researching and verifying information provided by the subscribers and ensuring a high level of customer satisfaction.

Reviewing subscription applications and supporting documents, such as subscription forms and proof of payments.

· Drafts routine and substantive correspondence, including memoranda

· Maintaining accurate and up-to-date records of all subscription activities.

· Maintains overall management of filing systems both unclassified and classified including office records, archives, policies, manuals and personnel security files

· Ensures proper handling and maintenance of sensitive records and provides guidance on departmental record-keeping guidelines

· Collaborate with other departments to ensure consistent communication and information sharing

· Participate and assisting on events hosted by the organization.

· Serving as a liaison between the subscription office and the subscribers as well as potential subscriber.

· Customer relationship management

· Customer service and query management.

· Serves as the first line of contact for general inquiries and requests

· Collects, reviews, compiles and distributes incoming or outgoing communication and correspondence

Participate in team meetings and training sessions to continuously improve call center operations.

Organizes administrative and clerical work, including oversight of office equipment inventories and staff timesheets.

· Build and maintain close relationship with customers in the portfolio through regular contacts

· Selling of Company products

Entering data into the subscription processing system.

· Handle inquiries, concerns, and requests from callers in a professional and empathetic manner

· Greeting and welcoming visitors/customers as they arrive.

· Answering and screening incoming phone calls, taking messages as needed.

· Scheduling appointments or meetings for the organization.

· Sorting and distributing mail and other deliveries.

· Maintaining office supplies and ordering new ones as needed.

· Providing general administrative support, such as making photocopies, faxing documents, etc.

· Keeping front desk and other common areas organized and presentable.

· Providing basic information about the organization and its services to customers/visitors.

· Assisting with special projects or tasks as requested by management.

Maintaining professional courteous when interacting with people