Violet Chong Tim

• Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
• Coordinated room assignments and special requests to ensure seamless guest experiences.
• Assisted in resolving guest inquiries and concerns, fostering positive relationships.
• Maintained accurate records of reservations and billing information in property management system.
• Handled cash transactions and balanced cash drawer at the end of shifts for financial accuracy.
• Collaborated with housekeeping and maintenance teams to uphold hotel standards and service quality.
• Provided local area information and recommendations to guests, enhancing their stay experience.
• Supported front office operations by training new team members on procedures and best practices.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Assisted customers with product selection and inquiries to enhance overall shopping experience.
• Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
• Collaborated with team members to maintain a clean and organized sales floor environment.
• Managed stock replenishment to optimize product availability and display presentation.
• Utilized point-of-sale systems for efficient transaction processing and customer engagement tracking.
• Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.

• Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
• Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
• Managed customer accounts using CRM software, streamlining processes for efficiency and accuracy.
• Trained new staff on customer service protocols, fostering a knowledgeable and effective team environment.
• Maintained product knowledge to effectively address customer concerns and promote solutions aligned with needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashiering, Customer Service, Sales Associate

Cashiering, Accounting, customer Service Care

• Led customer service team to enhance response times and resolve issues effectively.
• Developed training programs to improve staff performance and service quality.
• Implemented feedback systems to gather customer insights and inform service improvements.
• Analyzed customer interactions to identify trends and optimize support processes.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.