Violet Diggs
Dayton,OH
Summary
Dedicated and dynamic Crew Member with proven expertise in customer service and multitasking from tenures at McDonald's and Rally Restaurant. Excelled in enhancing team efficiency, significantly reducing wait times, and maintaining high standards of cleanliness and organization. Demonstrated exceptional problem-solving abilities and a commitment to excellence, alongside a strong foundation in safe food handling and cash management.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
16
16
years of professional experience
Work History
Crew Member
McDonald's
05.2012 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Crew Member
Rally Restaurant
08.2006 - 07.2008
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
Education
Associate of Applied Science - Draft Design And Computer
ITT Technical Institute
Monroeville, PA11-2005
High School Diploma -
Xenia High School
Xenia, OH05-1984
Skills
- Customer service
- Multitasking and organization
- Problem-solving
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Self-discipline
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Drive-thru operations
- Inventory restocking
- Beverage preparation
- Point-of-sale transactions
- Order delivery practices
- Willingness to learn
- Reliability and punctuality
- Product knowledge
- Sanitizing
- Team player
- Cleaning and organization
Timeline
Crew Member
McDonald's
05.2012 - 12.2022
Crew Member
Rally Restaurant
08.2006 - 07.2008
Associate of Applied Science - Draft Design And Computer
ITT Technical Institute
High School Diploma -
Xenia High School
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