Violet Edwards
Shreveport,LA
Summary
I am an easy to work with, fast learning, and hard working individual. I am a team player that is eager to work and help where I'm needed. I go above and beyond to maintain the satisfaction of my work ethic and professionalism. I have moved quickly up the ranks with high approval from my bosses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Fivebelow
06.2024 - Current
- As a customer experience manager I managed associates, enforced policies, handled money, frequently used Microsoft office, read data sheets, scheduled employees, answered emails, payroll, handled customer inquiries and complaints, and on the floor services.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Established performance and service goals and held associates accountable for individual performance.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Handled cash, payroll, scheduling, store arrangements, and multi-managment rolls due to short staffing.
Store Associate/Cashier
Bealls Inc.
05.2023 - 09.2023
- As a store associate, I maintained the cleanliness, morality, and professionalism of the store. I worked the cash register, unloaded trucks, stocked, performed janitorial tasks, and engaged with customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High school diploma - undefined
Minden High School
Skills
- Retail Sales
- Sales
- Cashiering
- Cash Handling
- Merchandising
- Commercial Cleaning
- Stocking
- Shipping and receiving
- Customer service
- Microsoft Office
- Cleaning Experience
- Communication Skills
- Microsoft Excel
- Teaching (1 year)
- Management
- Data entry
- Payroll
- Phone customer service
Certification
Microsoft Office Specialist
Timeline
Customer Experience Manager
Fivebelow
06.2024 - Current
Store Associate/Cashier
Bealls Inc.
05.2023 - 09.2023
High school diploma - undefined
Minden High School
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