Summary
Overview
Work History
Education
Skills
Timeline
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Violet Ferguson

Summary

Customer service team leader with 5+ years of experience in fast-paced consumer-centric environments. Highly adaptable and dedicated to handling multiple tasks while maintaining high standards of quality and service. Seeking to transition these skills into a new field, aiming to contribute positively and grow professionally.

Overview

6
6
years of professional experience

Work History

Freight Supervisor

Joann's
10.2021 - 12.2024
  • Overnight freight supervisor leading a10 person team of associates
  • Receiving DC shipments of300-1,500 need to be sorted cartons of product
  • Managing invoices and inventory of all products received
  • Drafting work schedules for large teams
  • Conducting work meetings and delegating tasks
  • Ensuring safe working environment for team members
  • Customer service, handling complaints as well as ensuring customer satisfaction
  • Navigating workplace disagreements amongst team members
  • Money management/accountability (tills, discrepancies, deposits, money orders)

Fruit stand salesperson

Hillcrest Farmers' Market - Sweet Tree Farms
06.2021 - 09.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service, addressing concerns promptly and courteously.

Senior Game Advisor

Game Stop
06.2021 - 09.2021
  • Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
  • Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Increased store revenue through upselling techniques and promoting add-on products.

Field Project Coordinator

Wal-Mart
04.2019 - 05.2021
  • Traveled Southern California remodeling Walmart locations to keep up with fixture redesigns as well as maintaining OSHA standard safety
  • Collaborating with external construction teams
  • Updating new store location every ~3 months
  • Facilitating communication between in store management and the remodel team
  • Ensuring efficiency in time and fixture integrity
  • Hyper-specific time management to accommodate shortening or lengthening of projects
  • Maintaining proper use of funds allocated for travel, living and meal expenses

Education

Diploma - 2d media and graphic design

San Diego School of Creative Performing Arts
08.2017

Skills

  • Washington MAST certification
  • Food Handlers License
  • Barsmart professional certification
  • Management/leadership of10person teams
  • HR communications
  • OSHA standard insurance
  • Ordering and Inventory
  • Shipping coordination
  • Procreate
  • Photoshop
  • Microsoft Office

Timeline

Freight Supervisor

Joann's
10.2021 - 12.2024

Fruit stand salesperson

Hillcrest Farmers' Market - Sweet Tree Farms
06.2021 - 09.2021

Senior Game Advisor

Game Stop
06.2021 - 09.2021

Field Project Coordinator

Wal-Mart
04.2019 - 05.2021

Diploma - 2d media and graphic design

San Diego School of Creative Performing Arts

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Violet Ferguson