Violet Gonzalez
Summary
Detail oriented and knowledgeable in various sectors of the mental health industry. Effective in utilizing strong communication and coordination skills to effectively manage client services. Skilled in client assessment, resource coordination, and crisis intervention. Proactive individual, comfortable working autonomously or in a team-based setting. Dedicated to helping others. Creative in communicating and motivating. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. Fluent in Spanish.
Overview
25
25
years of professional experience
Work History
Case Manager III
Telecare Corporation
09.2024 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights with colleagues to optimize client support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Assisted clients in navigating housing, legal services and public benefits to gain access to resources.
Case Manager II
Telecare Corporation
03.2020 - 09.2024
- Maintained accurate documentation on cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted in developing and training in Collaborative Documentation.
Autism Care Coordinator
CMT Services, Inc
01.2018 - 12.2019
- Company Overview: Consulted for Beacon Health Options
- Work remotely/ telecommute
- Provide member support in acquiring ABA services and finding other resources
- Assist Doctors and ABA providers with member information, referrals and authorizations
- Assist managers with monthly reporting
- Consulted for Beacon Health Options
Autism Care Coordinator
Beacon Health Options
02.2015 - 01.2018
- Provide member support in acquiring ABA services and Autism Evaluations
- Complete intake/ member history with families
- Assist ABA providers with member information and authorizations
- Learn new systems and instruct team on how to navigate through them
Special Education Case Worker
Montebello Unified School District
04.2004 - 08.2005
- Guided and supervised individual or a small classroom of students with emotional/developmental disorders
- Implemented ABA strategies for Autistic students
- Attended IEP meetings with psychologist, counselors, social workers and parents to evaluate students progress and needs
Historian
Dr. Constat, PhD.
01.2004 - 04.2004
- Interviewed new patients, documented life history in regards to physical injuries, emotional or psychological trauma, etc
- Prepared weekly evaluation of patients
- Wrote legal reports regarding patients' psychological diagnosis and treatment
- Met with attorneys for deposition purposes
- General office duties
Legal Secretary/Receptionist
Graiwer and Kaplan
04.2002 - 01.2004
- Fielded 200+ calls a day
- Streamed 100+ clients a day through office channels
- Assisted with interpretation for attorneys/clients
- Assisted with attorney's personal appointments
- Promoted to conduct intake of client interviews
- Data entry of client files
- Filing and serving legal documents
Peer Mentor
East Los Angeles College
12.2000 - 05.2001
- Served as a role model, support person and informal advisor to five students per semester
Assistant Manager
Vitamin World
12.1999 - 01.2001
- Full daily responsibilities of the store
- Supervision and personal development of employees
- Sales
- Bank drops
- General office and clerical work
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills
Carson, CA01.2014
Criminal Justice/ Sociology
Mount St. Mary's College
Brentwood, CACriminal Justice/ Sociology
East Los Angeles College
Monterey Park, CASkills
- Applied Behavior Analysis (ABA)
- IEP experience
- Support for Autistic needs
- Emotional/behavioral disorders
- Civil law
- Workman's Compensation
- Client advocacy
- Medicaid/Medicare/Medi-cal populations
- Care coordination
- Case management
- Documentation proficiency
- Crisis intervention
- Direct patient care
- HIPAA compliance
Locations
- CMT Services, Inc, Hyattsville, MD
- Beacon Health Options, Linthicum, MD
- Beacon Health Options, Cypress, CA
- Montebello Unified School District, Montebello, CA
- Dr. Constat, PhD., Los Angeles, CA
- Graiwer and Kaplan, Los Angeles, CA
- East Los Angeles College, Monterey Park, CA
- Vitamin World, Commerce, CA
- California State University Dominguez Hills, Carson, CA
- Mount St. Mary's College, Brentwood, CA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager III
Telecare Corporation
09.2024 - Current
Case Manager II
Telecare Corporation
03.2020 - 09.2024
Autism Care Coordinator
CMT Services, Inc
01.2018 - 12.2019
Autism Care Coordinator
Beacon Health Options
02.2015 - 01.2018
Special Education Case Worker
Montebello Unified School District
04.2004 - 08.2005
Historian
Dr. Constat, PhD.
01.2004 - 04.2004
Legal Secretary/Receptionist
Graiwer and Kaplan
04.2002 - 01.2004
Peer Mentor
East Los Angeles College
12.2000 - 05.2001
Assistant Manager
Vitamin World
12.1999 - 01.2001
Criminal Justice/ Sociology
Mount St. Mary's College
Criminal Justice/ Sociology
East Los Angeles College
Bachelor of Arts - Psychology
California State University Dominguez Hills
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