Violet Howard
Toms River
Summary
Proven track record in enhancing client retention by 20% at DISA Global Solutions through superior client relationship building and meticulous attention to detail. Excelled in high-stress environments, leveraging exceptional communication and computer skills to streamline processes and foster teamwork. Demonstrated adaptability by consistently exceeding customer service expectations across diverse roles. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
9
9
years of professional experience
Work History
Client Support Representative
DISA Global Solutions
12.2022 - Current
- Streamlined support processes for increased efficiency and improved response times.
- Increased client retention rates through consistent follow-up and relationship building efforts.
- Delivered exceptional service, maintaining a high level of professionalism while handling complex customer inquiries.
- Worked closely with team members to maintain a positive, supportive work environment that fostered collaboration and ongoing learning.
- Assisted in drafting clear and concise audit reports that highlighted significant findings and offered actionable recommendations for improvement.
- Conducted comprehensive audits of drug screens to ensure accuracy, compliance with regulatory standards, and adherence to company policies.
- Maintained up-to-date knowledge of industry regulations and best practices related to drug testing and physicals.
- Ensured confidentiality and security of sensitive information related to drug testing and employee health.
Customer Service Representative
Wawa
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product recommendations to enhance the customer experience.
- Maintained a clean and organized store environment, including stocking shelves, managing inventory, and ensuring product displays were attractive and well-stocked.
- Prepared and served food and beverages in accordance with company standards and health regulations, ensuring quality and freshness.
Server
Bobbys Burger Palace
05.2015 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed multiple tables simultaneously while maintaining a high level of customer satisfaction and ensuring prompt resolution of any issues or special requests.
- Upheld cleanliness and organization standards in the dining area, including resetting tables, cleaning spills, and ensuring a welcoming environment for guests.
- Implemented upselling techniques to enhance the guest experience and increase sales, including promoting daily specials and high-margin items.
Education
Criminal Justice - Criminal Justice
Ocean County College
Toms River, NJ06.2025
Skills
- Client Relationship Building
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Computer Skills
- Adaptability and Flexibility
Timeline
Client Support Representative
DISA Global Solutions
12.2022 - Current
Customer Service Representative
Wawa
08.2022 - Current
Server
Bobbys Burger Palace
05.2015 - 02.2020
Criminal Justice - Criminal Justice
Ocean County College
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