Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Violet KIRKSEY

Greensburg,PA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. With over 15 years of outstanding customer service performance, experienced, outgoing, and detail-oriented. Proven track record of performing administrative/office work for more than 6 years. Responsible and punctual nature, combined with a self-motivated work ethic, allows for effective performance in both independent and team environments. Well-versed in scheduling and database management functions, enabling streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

24
24
years of professional experience

Work History

Patient Health Navigator

Healogics
07.2023 - Current
  • Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
  • Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
  • Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Verified patient insurance eligibility and entered patient information into system.
  • Resolved customer complaints using established follow-up procedures.
  • Answered incoming calls, scheduled appointments and filed medical records, for an approximate 153 patient case load.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Administrative/Office Assistant

Glory Physical Therapy
06.2021 - 07.2023
  • Verified insurance eligibility and benefits
  • Scheduled all incoming patient appointments and evaluations
  • Answered multi-line phone system, routing calls, delivering messages to staff, tracking documentation, mail correspondence, and greeting visitors
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Tracked, and handled ordering of office stock and maintained inventory in neat and organized fashion.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Used general office equipment such as phones, copier, and mail meter. Used online program for faxing
  • Updated databases with client data, verified changes in information and to help maintain high accuracy of records
  • Processed client paperwork daily which required following many micro-steps with attention to detail
  • Created and maintained company handbook to outline policies and provide insights to company mission and values.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze and report on performance.
  • Processed customer adjustments to maintain financial accounts.
  • Managed 5 calendars to strategically coordinate meetings, appointments and events.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

Mulhearn Funeral Home
03.2018 - 06.2021
  • File death certificates and other legal documents with appropriate authorities
  • File Death Claim Insurance for Families
  • Act as liaison between Directors and Families, helping prepare for Funerals and Wakes
  • Scheduled meeting rooms, prepared agendas and maintained calendars to prepare for meetings and services for 8 individual Funeral directors.
  • Created Photo Memorials through Adobe Photoshop
  • Author and Submit Obituaries to Newspaper and Online
  • Manage office duties such as Filing Cremation Permits, Data Entry, and Taking Inventory
  • Managed multi-phone lines, Fielded phone calls
  • Created detailed note guides for current and future employees
  • Taking Payments
  • Assisted in transporting remains of persons
  • Assisted in Floral Shop part of Funeral Home
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Made deliveries as needed
  • Assisted in taking orders for funeral home and floral shop products
  • Executed record filing system to improve document organization and management

W2 Processor

Advantage Resourcing Staffing
01.2018 - 03.2018
  • Processed and Mailed W2’s
  • Fielded Phone Calls
  • Filing and Data Entry
  • Managed time efficiently in order to complete all tasks within deadlines

Branch Manager

Professional Transportation Inc.
10.2017 - 01.2018
  • Research and recall of UPSE Regulations for Union Pacific and KCS Railroad
  • Organize all employee documentation for team of 21 and all PTI vehicles
  • Reorganized and implemented safety trainings and meetings
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Interviewed and hired individuals with appropriate strengths, improving organizational talent and skill set.
  • Assessed employee performance and developed improvement plans.

Service Meats Manager

Brookshires Grocery
03.2010 - 10.2017
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Ordering, cutting, packaging of high end special meat and seafood products.
  • Maintaining clean, sterile, and fresh department at all times, upholding to rigorous company requirements.
  • Meeting with Health officials for quality control inspections.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Created and reviewed invoices to confirm accuracy.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Served on and managed various safety committees.
  • Awarded President's Circle Award on two occasions.

Patient Care Attendant

Private Employer- James Allen Stephens
04.2001 - 03.2010
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, administered medicines.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

EKG Technician

Ochsner LSU, Formerly Known As E. A. Conway Hospit
10.2003 - 01.2005
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Communicated with healthcare workers and physicians concerning test results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for numerous patients each day.
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Provided instruction on Holter monitor and connected patient to analyzer.

Education

Some College (No Degree) - Bachelor of Science

LA Delta Community College
Monroe, LA

High School Diploma -

Richardson Highschool
West Monroe, LA
05.1997

Skills

  • Proficient in Web PT, Iheal and and Epic EMR systems
  • Insurance Eligibility Verifications and Authorization
  • Data entry documentation/organization, and retrieval
  • Microsoft
  • Multi-Line Phone Systems, and other standard office equipment
  • 10-key proficiency
  • PC proficient
  • Scheduling and calendar management
  • Organization and efficiency-attention to detail
  • Develops detailed job related notes to further enhance self-efficiency and successfulness
  • Cultural Competency
  • Medical Terminology
  • Medical Billing and ICD-10
  • HIPPA Confidentiality
  • Teamwork and Collaboration
  • Customer Service
  • Registration and Data Input
  • Healthcare knowledge

Additional Information

References:

  • Karl Kaufman - Physical Therapist- Glory Physical Therapist- (318) 600-4260
  • Amanda Bonham- OTA- (318) 547-7778
  • Toni Beavers- Speech Pathologist- Grace and Glory Therapy (318) 381-2792
  • Brandy Remmington-Funeral Director and Embalmer- Mulhearn Funeral Home - (318) 387-3333
  • Thomas Mulhearn- Funeral Director and Embalmer- Mulhearn Funeral Home Ext: (318) 387-3333
  • Heather Savannah - Senior Staffing Specialist- Advantage Resourcing - (318) 387-6090
  • Shane Scarbrough- District Produce Manager- Brookshires Grocery (318) 601- 398-7800

Timeline

Patient Health Navigator

Healogics
07.2023 - Current

Administrative/Office Assistant

Glory Physical Therapy
06.2021 - 07.2023

Administrative Assistant

Mulhearn Funeral Home
03.2018 - 06.2021

W2 Processor

Advantage Resourcing Staffing
01.2018 - 03.2018

Branch Manager

Professional Transportation Inc.
10.2017 - 01.2018

Service Meats Manager

Brookshires Grocery
03.2010 - 10.2017

EKG Technician

Ochsner LSU, Formerly Known As E. A. Conway Hospit
10.2003 - 01.2005

Patient Care Attendant

Private Employer- James Allen Stephens
04.2001 - 03.2010

Some College (No Degree) - Bachelor of Science

LA Delta Community College

High School Diploma -

Richardson Highschool

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Violet KIRKSEY