Violet Lewis
North Olmsted,OH
Summary
Determined Quality Specialist with dedication to quality and accuracy. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
10
10
years of professional experience
Work History
Quality Specialist
CSL Plasma
06.2016 - Current
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
Customer Service Representative
Burlington
05.2015 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tax Professional
H&r Block
01.2014 - 04.2016
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Education
Technical Certificate - Medical Assisting
Polaris Career Center
Cleveland, OH06.2010
High School Diploma -
North Olmsted High School
North Olmsted, OH06.2009
Skills
- Documentation Control
- Product Inspection
- Quality Management Systems
- Sound decision-making abilities
- Decision-Making
- Quality Assurance
- Software Development
- Detail Oriented
Timeline
Quality Specialist
CSL Plasma
06.2016 - Current
Customer Service Representative
Burlington
05.2015 - 04.2017
Tax Professional
H&r Block
01.2014 - 04.2016
Technical Certificate - Medical Assisting
Polaris Career Center
High School Diploma -
North Olmsted High School
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