Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Violet Madrid

Hillsboro,OR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Human Resources Specialist – Operations Support – Workforce Admin

Adidas
06.2022 - Current
  • Handled onboarding, terminations, and LOA processing for the Adidas community
  • Assisted with Payroll processing on a weekly and bi-weekly schedule
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Office Staff

Sweets Chem-Dry
03.2020 - Current
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
  • Coordinated scheduling for multiple employees, ensuring optimal coverage during peak hours and minimizing overtime costs.
  • Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.

Human Resources Onboarding Specialist

Pacific University
04.2021 - 06.2022
  • Oversaw all onboarding and recruitment needs for the University community including student employment, staff, and faculty.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.

Human Resources Customer Service Representative

Pacific University
03.2020 - 04.2021
  • Managed all incoming communication, via phone and email, for the Human Resources Office, while supporting the University community, as well as the outside community.
  • Handled customer/ employee inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers/ employees, handled concerns quickly, and escalated major issues to supervisor.
  • Updated account information to maintain employee records.
  • Offered advice and assistance to customers/ employees, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about the University community updates and changes.


Service Support Specialist

Swickard Auto Group
06.2019 - 03.2020
  • Managed high volume of incoming service requests, via phone and email, for 9 dealerships within the auto group.
  • Streamlined support processes for increased efficiency and faster response times.
  • Reduced backlog of support tickets through diligent follow-up and effective issue resolution.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
  • Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
  • Improved customer satisfaction by promptly addressing service requests and troubleshooting technical issues.
  • Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.

Service Greeter

Beaverton Toyota
03.2017 - 06.2019
  • Greeted all service customers and supported the service advisors with incoming customer questions.
  • Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
  • Developed strong relationships with clientele, leading to increased repeat business and referrals.
  • Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
  • Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
  • Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
  • Handled customer inquiries with professionalism, directing them to appropriate departments as needed.

Pharmacy Clerk

Kaiser Permanente
06.2015 - 02.2016
  • Tended cash registers for outpatient pharmacies in the Kaiser Santa Clara Medical Center, including the 24-hour emergency room outpatient pharmacy
  • Assisted pharmacists and pharmacy technicians with distributing high volumes of patient prescriptions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Hostess

Vive Sol
11.2011 - 07.2012
  • Greeted a high volume of incoming customers for an exclusive and highly favored local restaurant.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Bachelor of Science - Social Sciences

Portland State University
Portland, OR
03.2024

Associate of Science -

Portland Community College
Portland, OR
06.2018

Pharmacy Technician Certificate -

Mission College
Milpitas, CA
06.2011

Skills

  • Strong Verbal and Written Communication
  • Effective Listening
  • Proficient Computer Skills (Microsoft Office, Google Applications, Zoom, On-Track Service Monster, HRIS - Paycom, SAP, ADP, Sterling, SuccessFactors)
  • Experience with Scheduling Systems
  • Extremely Organized
  • Excellent Phone Courtesy
  • Critical Thinker
  • High Emotional Intelligence and Sensitivity
  • Incorporate New Skills Quickly
  • Trained in FERPA and HIPAA
  • Customer Relations
  • HR policies and procedures
  • Pre-Employment Screening
  • Employee Relations
  • Onboarding and Orientation
  • Complex Problem-Solving

Awards

  • Social Justice Award - Portland Community College
  • Women's Studies Award - Portland Community College
  • International Studies Award - Portland Community College

Timeline

Human Resources Specialist – Operations Support – Workforce Admin

Adidas
06.2022 - Current

Human Resources Onboarding Specialist

Pacific University
04.2021 - 06.2022

Office Staff

Sweets Chem-Dry
03.2020 - Current

Human Resources Customer Service Representative

Pacific University
03.2020 - 04.2021

Service Support Specialist

Swickard Auto Group
06.2019 - 03.2020

Service Greeter

Beaverton Toyota
03.2017 - 06.2019

Pharmacy Clerk

Kaiser Permanente
06.2015 - 02.2016

Hostess

Vive Sol
11.2011 - 07.2012

Bachelor of Science - Social Sciences

Portland State University

Associate of Science -

Portland Community College

Pharmacy Technician Certificate -

Mission College

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Violet Madrid