Summary
Overview
Work History
Education
Skills
Timeline
Generic

Violet Morfin

Dallas,TX

Summary

Over 15 years of expertise in financial oversight, invoicing, and accounts receivable processes. Seeking an opportunity to make a significant impact. Proven ability to foster team collaboration and drive results for seamless operations and client satisfaction. Excelling at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable with a focus on precision and efficiency in managing billing cycles, determined to be a positive asset to any organization.

Overview

14
14
years of professional experience

Work History

Corporate Billing Manager

Freeman
06.2022 - Current
  • Lead a billing team of 14 reports – including analysts, clerks, and coordinators.
  • Identify, improve, and implement processes in support of billing operations.
  • Perform variance analysis, develop KPI's and metrics
  • Develop, track, and report regular updates to senior management of KPIs, analysis, and trends.
  • Provide weekly data collection on metrics and ensure all SLA's are met.
  • Create and present departmental reports for senior and executive management.
  • Develop and improve SOP's and workflows
  • Decreased the initial response time for active tickets to less than two hours, leading to a 40% reduction in wait times.
  • Maintaining aging consistently below 30 days each month.
  • Review billing problems, research issues, and resolve concerns.
  • Ensure that billing practices are in accordance with contractual obligations.
  • Manage monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Train and mentor staff on procedures, compliance requirements, and collections techniques.
  • Collaborate with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Conducted performance reviews and implemented improvement plans.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Implemented an AI reporting system utlizing Alteryx to streamline the process of quarterly fee reporting, resulting in a labor savings of over 100 hours quarterly.
  • Train and mentor staff on procedures, compliance requirements, and contractual obligations.

Billing Supervisor

LeasePlan
01.2022 - 06.2022
  • Manage daily operations and processes within the billing department by managing a team of 6 billers and customer service reps
  • Supervise billing to ensure proper procedures and maintain the standard of service expected by the company
  • Train, mentor, motivate, support and oversee staff performance
  • Achieved a 30% reduction in time to first response.
  • Monitor departmental and individual performance metrics and take proactive action when necessary, on a timely basis to maintain desired workflow outputs
  • Work within the Finance department and other departments to collaborate information to ensure accurate billing and to resolve any billing issues
  • Remote

Billing Supervisor

Viva Railings
03.2018 - 12.2021
  • Update billing policies, procedures, methods, and guidelines
  • Develop and uphold internal audit documentation, policies, and procedures to foster continuous improvement.
  • Lead team to improve collections, communicate issues, and implement processes
  • Handle escalated issues and provide resolutions to various billing problems that customers are facing
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Identify, research and resolve billing variances to maintain system accuracy
  • Develop and implement workflow changes to improve service and billing efficiency of the department; included collaboration with other departments
  • Produce, distribute and tracked more than 300 monthly projects
  • Perform targeted collections on past due accounts aged over 90 days
  • Supervise the audit of Aging Receivables (AR) to guarantee efficient collection procedures and suggest or enact modifications to enhance both efficiency and precision.
  • Act as a liaison in monitoring and supporting specific client or departmental assignments through reporting and relationship building
  • Hire, manage, develop and train staff, establish goals, and conduct performance reviews
  • Remote/Hybrid

Office Manager

STM Bags, LLC
07.2015 - 06.2017
  • Lead overall office operations, billing, and collections
  • Process sales commissions, RMA's, payments, credit requests, and refunds
  • Create PO's, track deliveries, dispute any shipment discrepancies to determine customer/vendor needs and resolve complaints
  • Entered payments into NetSuite
  • Contact customers to obtain and secure payment for outstanding invoices
  • Supervise employee's and manage any HR related inquiries
  • Implemented processes to reduce outstanding A/R; maintaining it to less than 5% of total A/R

Office/Billing Manager

Proserve Corp.
08.2011 - 06.2015
  • Lead a team of 10 employees
  • Conducted regular performance evaluations for team members, setting goals for professional growth while recognizing achievements along the way.
  • Oversaw the implementation of new software systems for improved organization and efficiency in the billing department''s daily operations.
  • Process payables; cut checks on a weekly basis using QuickBooks
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Assisted with the development of company-wide financial strategies, contributing valuable insights and ensuring alignment with overall business objectives.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Updated aging reports based on daily audits.
  • Streamlined invoicing and payment systems, resulting in improved cash management.
  • Established credit limits based on thorough risk assessments, minimizing potential losses.

Education

Bachelor of Arts -

San Diego State University

Skills

  • Team Leadership
  • Virtual Collaboration Skills
  • Data Reporting Skills
  • Receivables Process Management
  • Microsoft Office
  • SAP
  • NetSuite
  • Salesforce
  • Coaching and Guidance
  • Operational Performance Analysis
  • Audit support

Timeline

Corporate Billing Manager

Freeman
06.2022 - Current

Billing Supervisor

LeasePlan
01.2022 - 06.2022

Billing Supervisor

Viva Railings
03.2018 - 12.2021

Office Manager

STM Bags, LLC
07.2015 - 06.2017

Office/Billing Manager

Proserve Corp.
08.2011 - 06.2015

Bachelor of Arts -

San Diego State University

Similar Profiles

CREATE PROFILE
Violet Morfin